OUR LOCATION

Hours of Operation:

Mon-Fri 9am-5pm

Sat-Sun Closed (Reserved for Special Events)

Elizabeth’s Flowers is a floral design studio located at 240 Fell Street in San Francisco’s Hayes Valley neighborhood. Previously located at 1 Bush Street in the Financial District, we have been designing arrangements for daily deliveries, special events, corporate/private accounts and home/business decor for 30 years. We offer floral arrangements and living plants for delivery and pick up by pre-order. We deliver anywhere within San Francisco for a flat rate of $15, and we offer same day delivery. Our business hours are Monday through Friday, 9am to 5pm (however, we are able to accept orders online via this website 24/7). Please note, our location is not a retail space and we are open by appointment only.

For fastest same day delivery turnaround, we recommend placing your order online via our website.

OUR SERVICES

Floral Arrangements, Event Floral Design, Corporate & Hospitality Accounts, Home Styling Subscriptions, Holiday Decor

OUR DESIGNERS

We are a small, local, family owned and operated florist known for artful and sophisticated designer arrangements. We are a mother, daughter, father (and occasionally grandma!) team, and our family has over 100 years of combined floral design experience. We use locally grown and organic flowers and we carry rare, unusual and exotic blooms. We strive to use the freshest sustainably sourced botanical gems the Bay Area has to offer in interesting and unexpected ways. All of our bouquets are one-of-a-kind and handcrafted by a floral designer with 30+ years of experience. We are proud to be a woman-owned business. Our floral design studio, located in the heart of Downtown San Francisco, was established by Elizabeth, a Polish immigrant artist, in 1989.

OUR FLOWERS

All of our floral arrangements are made to order with seasonal, locally sourced flowers and foliage.

We use a carefully curated selection of locally-grown, seasonal flowers of the absolute highest quality. All of our bouquets are one of a kind and consist of the freshest organic flowers, which we source from our local growers each and every morning.

Depending on the season, your bouquet may include garden roses, dahlias, roses, orchids (phalaenopsis, dendrobium, cymbidium, vanda, mokara, and bat flower), David Austin garden roses, ranunculus, anemone, ornamental kale, calla lilies, mini calla lilies, spray roses, hydrangea, astilbe japonica, liliac scabious, stargazer lilies, casablanca lilies, asiatic lilies, oriental lilies, tiger lilies, parrot tulips, double tulips, Dutch tulips, French tulips, sunflowers, veronica, scabiosa, snapdragon, hyacinth, freesia, delphinium, dianthus, daffodils, lisianthis, liatris, paper white, magnolia, lotus pods, star of Bethlehem, viburnum, myrtle, grevillea, irises, sweetpea, delphinium, cushion flowers, hypericum berries, narcissus, bells of Ireland, tuberose, barbatus green balls, naked ladies, aster, amaryllis, poinsettia, cosmos, mossy dianthus, gorse, privet, lily of the Nile, African gerbera daisies, celosia, stock, lilac, lavender, thistles, jasmine...as well as a whole array of exotic flowers (succulents, artichokes, kumquats, king protea, pincushion protea, anthurium, bird of paradise, haliconia, pomegranates, pineapples, blackberries)... and foliage (camellia, eucalyptus, curly willow, dogwood branches, snow white berries, dusty miller, cherry blossoms, lily grass, kangaroo paw, limonium, aster solidago, astilbe, wax flower, holly, Queen Anne's lace, herbs).

OUR FLORAL ARRANGEMENTS

We offer designer's choice as well as custom designed vase arrangements. Our floral arrangements and living plants start at $50.

We offer arrangements in a variety of styles, from lush to modern, from 'prim and proper' to 'just picked from the garden', from traditional to wild, from high-style contemporary to tussie-mussie, from bold to understated, from abstract to freestyle, from formal to French handheld, from styled to gathered, and from minimalist to lavish. We are experienced in angular design, armature design, creative design, duo design, mono botanic design, multi-rhythmic design, stretch design, tapestry design, underwater design, abstract creative design, Oriental line design, line-mass design, European mass design, assemblage, and ikebana.

Any one of our arrangements can be customized for color palette, style ("tight and compact" vs. "loose and airy"), or height (designed shorter or taller than depicted in the photo). Any vase arrangement featured on our website may be designed as a burlap-wrapped bouquet, by special request. If you would like to request a customization, please do so in the Special Instructions section you will find at checkout.

We use a wide variety of high-quality vases, most frequently Go Green recycled glass vases or handmade ceramic vases from Portugal and Poland. We also use natural wooden boxes (made in San Francisco), bamboo boxes, live moss "bird's nest" vases, ceramic and cement vases, stone vases, genuine crystal vases, and burlap-sleeved glass vases.

All floral arrangements are shown (in the primary photo) in a Standard size unless otherwise indicated in the product description.

HOW WE'RE DIFFERENT

Our extremely high standards for design and customer service, experience level, and limited production ensure a quality and dependability of sustainably sourced product from growers we personally visit and materials we meticulously select. All of our floral arrangements are expertly crafted by an artisan with 30 years of experience to please our discerning clients who value the difference.

DESIGNER'S CHOICE ARRANGEMENTS

Our floral arrangements labeled "Designer's Choice" are one-of-a-kind designs which consist of the freshest seasonal blooms available on the local market on any particular day. The arrangements depicted in the photos serve only as examples of our Designer's Choice arrangements. Actual arrangements may vary in terms of flower type, vessel type, color scheme, and overall design depending on seasonal and local availability - but will be similar in size and include flowers of equal value.

If you have any special requests for a certain color scheme or design style for your arrangement, please do let us know in the "Special Instructions" box you will see at checkout and we will do our absolute best to accommodate your request!

To view examples of our designer's choice arrangements, please visit our Gallery:
https://flowerssf.com/cms/index/gallery/?gallery_id=2424

CUSTOM ARRANGEMENTS

We offer a wide variety of custom floral arrangements in addition to those featured on our website. We design custom floral arrangements from $50 to $500+. We have designed $1,000 arrangements, but we’ve also impressed our clients with our $50 arrangements. If you are looking for something truly extravagant, the sky is the limit! If you have something specific in mind as far as flower types, design style, dimensions, color scheme, etc. please don’t hesitate to give us a call to discuss options, or place your order via our Custom Arrangement page: https://1lowerssf.com/custom-flower-arrangements/ and we will do our absolute best to accommodate your wishes!

To view examples of our custom design work, please visit our Gallery: https://flowerssf.com/cms/index/gallery/?gallery_id=2424

PRICING

The cost of a floral arrangement is dependent on size and dimensions, stem count and fullness, flower type and seasonality, vessel quality, and the complexity of the design. Stem count is dependent on the type and cost of the specific flowers included in a particular bouquet. Premium seasonal flowers such as garden roses, peonies, orchids, gloriosa lilies, lilac, amaryllis, lily of the valley, giant Tecolote ranunculus, lotus, waterlilies, anemone, sweet peas, hybrid calla lilies, antique hydrangea, gardenias, chocolate cosmos, blushing bride protea, etc. may be included in arrangements in the $100-$150+ range. All flowers are subject to seasonal and local availability.

VASE ARRANGEMENTS

- Standard (Small) $50-$75

(5"x5" square or round clear glass, ceramic, or cement stone vase / 8"-10" total height)

*A small, desk-sized arrangement. Perfect for a cubicle, coffee table, or bedside table.

- Deluxe (Medium) $75-$100

(6"x6" or 6"x8" square or round clear glass, ceramic, or cement stone vase / 12"-14" total height)

*A standard size arrangement, not too big and not too small. Perfect for a desk or dining room table.

- Premium (Large) $100-$150

(12"-14" cylinder clear glass or ceramic vase or 7"x7" round clear glass or ceramic vase / 16"-24" total height)

*A decent sized arrangement that has a presence and makes a statement without being overwhelming. Perfect for an office or lobby, or as a table centerpiece - large enough to impress, but not so overwhelming that it will overpower a desk at work. ($100 is the price point at which our taller arrangements start. This size arrangement and larger may be designed in a low and wide vase (lush and compact style) or in a tall and thin (loose and airy style) vase. Please indicate a preference in the Special Instructions box.)

- Extra Large $150-$250

- Grand $250-$500

- Extravagant $500+

If you are looking for something truly extravagant, the sky is the limit! Please contact us directly to discuss options, or indicate your preferences via our custom arrangement order form: https://flowerssf.com/custom-flower-arrangements/

If you have any special requests for certain colors, types of flowers, height (short, medium, or tall) or style (lush or modern) of your bouquet, please do let us know in the Special Instructions box you will find at check-out and we will do our absolute best to accommodate your request!

BURLAP-WRAPPED BOUQUETS

- Standard (Small) $50 (Approximately 12 stems plus greenery.)

- Deluxe (Medium) $75 (Approximately 22 stems plus greenery.)

- Premium (Large) $100 (Approximately 32 stems plus greenery.)

LIVING PLANTS

We offer cascading phalaenopsis (moth) orchid plants in a variety of colors (white, purple, etc.), accented with decorative branches and moss, and presented in ceramic pots, cement stone vessels, or rustic wooden boxes.

- 1 Orchid Plant $50

- 2 Orchid Plants $100

- 3 Orchid Plants $150

- 6 Orchid Plants $300

In addition to phalaenopsis orchids, we have the ability to source oncidium orchids, bromeliad orchids, miltonia orchids, succulent gardens, living air-plant wreaths, drought-resistant cacti, bonsai trees, lucky bamboo, driftwood planters, terrariums, etc. given 24-48 hours notice. Please give us a call to check for availability.

All descriptions are approximate.

CORPORATE & HOSPITALITY ACCOUNTS

We offer a corporate account program (recurring weekly, bi-weekly or monthly delivery) within San Francisco city limits. We are honored to have worked with a multitude of companies, restaurants, hotels, retail stores, leasing offices, real estate agencies, convention centers, and entertainment venues since 1989. If you are interested in establishing a partnership, please inquire by phone, e-mail, or via our Flower Subscription page: https://flowerssf.com/subscription-plans/

HOME DECOR / INTERIOR FLORAL DESIGN AND STYLING SUBSCRIPTIONS

We offer weekly, bi-weekly or monthly delivery to private homes within San Francisco city limits. If you are interested in establishing a partnership, please contact us directly by phone, e-mail, or via our Flower Subscription page: https://flowerssf.com/subscription-plans/

EVENTS

We design original, high-quality floral arrangements for special events which take place within San Francisco city limits. We provide centerpieces for a wide variety of social events, including but not limited to corporate luncheons, galas, fundraisers, conferences, business dinners, holiday parties, baby showers, gender reveal parties, bridal showers, birthday parties, engagement parties, Bar/Bat Mitzvahs, christenings, graduations, Quinceaneras, Sweet 16s, anniversary parties, graduations, and memorial services.

We offer centerpieces in a wide variety of sizes and styles, ranging from the minimalist to the extravagant. Our centerpieces start at $50, the cost dependent on size and dimensions, stem count and fullness, flower type and seasonality, vessel quality, and the complexity of the design.

$50-$75 - Appropriate size for a high-boy or bar table centerpiece.

$75-$150+ - Appropriate size for a low table centerpiece.

$150-$250+ - Appropriate size for a high table centerpiece.

$250-$500+ - Appropriate size for a grand entryway centerpiece.

We provide floral design services for events occurring on weekdays, and on weekends depending on availability. (Please note, we do implement a $1,000 purchase minimum - inclusive of set-up, take-down/strike, delivery, tax, consultations, samples, and administrative fees - for events occurring on Saturdays, Sundays, or holidays).

We offer living plant arrangements (succulent gardens, terrariums, driftwood centerpieces, potted orchids, living air-plant wreaths, etc.) addition to floral arrangements.

As we specialize in table/podium/entryway centerpieces, we, unfortunately, do not offer floral installations, arches, chair-back decorations, aisle/pew decorations, placement settings, flower walls, flower crowns, cake toppers, cake flowers, pomanders, candles, candelabra centerpieces, houseplants, rose petals, leis, boutonnieres or corsages at this time.

Please note, as we are not an event production company, we do not offer rental services such as table linens, stands/pedestals, catering design, furniture rentals, lighting, signage, tenting, dessert displays, escort card displays, floor plans, collateral, tabletop customization, etc.

Please confirm availability by phone, e-mail or via our Events page: https://flowerssf.com/

To view examples of our event work, please visit our Gallery: https://flowerssf.com/cms/index/gallery/

HOLIDAY DECOR

We offer holiday floral installations for businesses and private homes. We provide full-size lighted & decorated Christmas trees (both natural and artificial) as well as decorative accents including but not limited to poinsettia plants, green garlands (table runners), and wreaths. Please inquire by phone, e-mail or via our Events page:

To view examples of our holiday installations, please visit our Gallery: https://flowerssf.com/cms/index/gallery/?gallery_id=5422

WEDDINGS

We are honored by the incredible number of brides who have considered or chosen us for their wedding over the last 30 years. Regrettably, as our main focus is currently corporate events and accounts, we do not have availability to accept additional wedding requests at this time.

FUNERALS

We are able to provide standard vase arrangements for funerals; however, we do not offer funeral wreaths, standing sprays, casket sprays, basket arrangements or gift baskets.

FLOWER CARE

• Keep fresh flowers away from drafts and extreme temperatures, which can quickly dry out the flowers and cause wilting.
• If your flowers came in burlap, remove this as soon as possible, trim the stems at a 45-degree angle and place your flowers in a vase full of lukewarm water. (Trim the stems underwater for best results.) Be sure to place the flowers in the correct size vase for the arrangement. A vase too small for the number of stems in an arrangement (or too short for the height to which the stems have been cut) will affect the longevity of the flowers as well as the integrity of the design.
• Do not place your arrangement near fruit or in the path of cigarette smoke. The ethylene gas is detrimental to many flower types.
• Avoid placing flower arrangements on windowsills and other areas with full sun where flowers can wilt due to overheating.
• Most flowers will last longer under cool conditions.
• Keep your vase filled with water! All flower and foliage stems should be submerged. Flowers stay fresher, longer when they have an ample amount of water. Immediately remove dead or wilting leaves and stems from fresh flower arrangements.
• Change the water in the vase as often as possible. (First, remove any dead or dying flowers from the arrangement. After carefully removing the good flowers, clean the vase thoroughly with soapy water to remove any bacteria that could cause the fresh flowers to deteriorate. Be sure to rinse thoroughly. Replace the water and mix in the flower preservative provided with your arrangement, according to the instructions on the packet. For best results, cut stems with professional clippers or a sharp knife at an angle about one to two inches from the bottom. This allows them to better absorb water. Do not use scissors to cut the flowers because they can crush the stems and prevent water absorption. Place loose stems or wrapped bouquets of fresh flowers in the water mixture as soon as possible.)
• Most varieties of cut flowers will last about seven days with proper care. (With the exception of lilac, dahlias, and sweet peas, which remain beautiful only for a few days.)

REVIEWS & SOCIAL MEDIA

Yelp https://1ww.yelp.com/biz/elizabeths-flowers-san-francisco?nb=1

BloomNation https://www.bloomnation.com/florist/elizabeth-s-flowers/reviews/

Yotpo https://1lowerssf.com/reviews/

Google+ https://plus.google.com/114864183730696809654/about?gl=us&hl=en

Facebook https://www.facebook.com/elizabethsflowerssf

AWARDS & RECOGNITION

https://flowerssf.com/awards/

Listed as #1 of Yelp's 10 Best Florists in San Francisco for 2017 & 2018.

https://www.yelp.com/search?cflt=florists&find_loc=San+Francisco%2C+CA

https://www.yelp.com/search?cflt=florists&find_loc=San+Francisco%2C+CA

Voted one of the Top 5 Florists in San Francisco by CBS Local.

https://1anfrancisco.cbslocal.com/top-lists/the-top-5-florists-in-san-francisco/

Voted one of the Top 3 Florists in San Francisco by ThreeBestRated.

https://threebestrated.com/local-florists-in-san-francisco-ca

https://threebestrated.com/local-florists-in-san-francisco-ca

Featured in the San Francisco Chronicle.

https://1ww.sfchronicle.com/business/article/High-tech-partners-help-old-school-florist-bloom-8403805.php

Featured in the Daily Meal.

https://1ww.thedailymeal.com/holidays/10-best-thanksgiving-centerpieces-across-us

Featured on the Green Wedding Shoes blog.

https://1reenweddingshoes.com/golden-gate-bridge-wedding-whitney-kevin/

Voted one of the 10 Best Flower and Plant Shops in San Francisco by SFist.com.

https://1fist.com/2016/05/19/the_best_flower_and_plant_shops_in.php

Featured in the San Francisco Examiner (in an article outlining the most romantic florists in San Francisco's Financial District).

Featured on DealTrackerSF.

Featured on the TV Show "Chance."

Featured in a United Health Group documentary (in collaboration with Don't Blink Photography/Videography).

Voted one of Fash.com's Top 10 Bay Area Businesses.

Our design was featured as one of the "10 Best Thanksgiving Centerpieces Across the U.S." by the Daily Meal.

https://www.thedailymeal.com/holidays/10-best-thanksgiving-centerpieces-across-us

CONTACT INFORMATION

Address: 240 Fell Street San Francisco, CA 94102

E-mail: order@flowerssf.com

Phone Number: (415) 518-3030

HOURS OF OPERATION

STUDIO & PHONE Monday-Friday 9:00am to 5:00pm

Saturday-Sunday By Appointment (Reserved for Special Events)

UPCOMING CLOSURES

We will be closed for business on the following holidays in 2018:

Thanksgiving 11/17/18 - 11/25/18

Christmas 12/15/18 - 1/13/19

UPCOMING CLOSURES

Is there a difference between ordering online and over the phone?

We are frequently asked if there is a difference between ordering online and placing an order over the phone, and the answer is no: our website orders are received immediately and processed by the very same team members who manage our phone orders in-store, the family owners of our business, and are inputted into the exact same system (with identical pricing). A confirmation e-mail is sent to the customer directly after an order is placed. Thus, ordering online is just as safe, fast, and secure as speaking with a florist in person. Please rest assured that your order will reach our floral designers promptly and securely.

What is the best way to search for an arrangement online?

We recommend searching our website via the "Shop All Products" tab to view the full scope of our online offerings:
https://1lowerssf.com/san-francisco-florist-flower-delivery/

What do you recommend?

Our Designer's Choice floral arrangements allow our designers the creative freedom to arrange with the freshest and most eye-catching blooms available on the market on a particular day. As our Designer's Choice arrangements feature seasonal flowers exclusively, they are also a better value than custom mixed arrangements.

Is it best to order in advance or same day?

Although we do offer same day delivery and carry a wide variety of seasonal blooms, we recommend ordering in advance if possible as the further in advance an order is placed, the more customizations we are able to accommodate, the larger the selection available (as we will shop specifically for your order), and the earlier in the day the delivery will occur.

Where can I find reviews of your design work?

https://www.bloomnation.com/florist/elizabeth-s-flowers/reviews/

Where might I view your business' awards/recognition?

https://flowerssf.com/awards/

What are your business hours?

We are open Monday through Friday from 9am to 5pm.

Is your 240 Fell Street location a retail space?

No, we offer delivery and pick up by pre-order only.

What are your delivery hours?

We deliver between 9am and 6pm Monday through Friday.

Our delivery time windows are as follows:

9am-12pm

12pm-3pm

3pm-6pm

Do you offer same-day delivery?

Yes, we offer same-day delivery within San Francisco city limits.

We typically accept same-day delivery orders until 1pm PST but may extend our cut-off time depending on a particular day's availability - if the website is still accepting orders for a particular day, this means we are not yet at capacity and are still able to fulfill additional orders. (If you would like to place a same-day delivery order after our online cut-off time, we may still be able to accommodate you. Please just give us a call to check for availability.)

While we always do our best to accommodate delivery time requests, we cannot guarantee morning delivery for same-day orders.

Our same-day delivery turnaround time depends on a particular day's order volume and the distance traveled. We may occasionally adjust (either extend or shorten) our online same day delivery cut-off time, depending on a particular day's availability. Please note, with regard to same day delivery orders, flower and color substitutions may occasionally be necessary to maintain the proposed look and feel of an arrangement.

For the fastest same-day delivery turnaround, we recommend placing your order online. Same day delivery orders are typically fulfilled in under 4 hours, unless we encounter a particularly high order volume your preferred date.

We can guarantee that same-day delivery orders submitted by 1pm will be delivered before 5pm (for business deliveries) or before 6pm (for residential deliveries).

What is your cut-off time for same-day delivery and pick up orders?

We typically accept same-day delivery and pick up orders until 1pm PST but may extend our cut-off time depending on a particular day's availability - if the website is still accepting orders for a particular day, this means we are not yet at capacity and are still able to fulfill additional orders. (If you would like to place a same-day delivery or pick up order after our online cut-off time, we may still be able to accommodate you. Please just give us a call to check for availability.)

What are your delivery terms?

- Orders are guaranteed to be delivered on the date specified.

- We cannot guarantee requests for more specific delivery times within the three-hour delivery windows. (Exceptions may be made for special events - please contact us directly to confirm availability.)

- If you'd like your flowers delivered within a specific timeframe, please let us know in the "Special Instructions" section during checkout and we will do our absolute best to accommodate your request.

Delivery Timeframe Options: 9am-12pm | 12pm-3pm | 3pm-6pm

- If you would prefer a morning delivery, we recommend ordering by midnight the night prior to the date of delivery (and indicating a preference for a morning delivery window in the Special Instructions section at check-out) as, while we always do our best to accommodate delivery time requests, we cannot guarantee morning delivery for same day orders. (If your order is time-sensitive, please note that online orders are processed more quickly than phone orders.)

- Please ensure that the recipient or authorized receiver (i.e. concierge, reception, etc.) is available to receive during the selected time window, or that there is a safe place (i.e. a secure, covered area by the front door) where a courier may leave the flowers, otherwise the flowers will be returned to us and you may be subject to a $15 redelivery fee. (Alternately, we may hold the flowers at our design studio for customer pick up.)

- If no time window is specified in the Special Instructions section during the check-out process, we will assume that delivery at any time between 9am and 5pm is acceptable.

What is your delivery area? Do you deliver outside of San Francisco?

We mainly deliver within San Francisco city limits, but do have the capacity to deliver to Treasure Island, SFO, as well as the San Francisco Bay Area (North Bay, East Bay, Peninsula, and South Bay) by request - please contact us directly for a quote. Our courier service's fee for delivery outside of San Francisco proper ranges from $25 to $100 depending on the distance traveled.

What is your delivery fee?

Our delivery fee is $15 within San Francisco city limits. To arrange for delivery to Treasure Island (zip code 94130), SFO (zip code 94128), or the Greater Bay Area, please contact us directly for a quote. Orders for multiple floral arrangements to be delivered to the exact same location at the same time will only incur one single delivery charge.

If I phone in my order, will it get there faster?

No, we have the capability to process online orders much more quickly than phone orders.

My recipient’s address is only a block from your location, can you deliver right away?

While distance is one factor in delivery speed, a particular day's order volume is the deciding factor in how quickly we are able to deliver. As our bouquets are made to order and orders are delivered on a first-come-first-serve basis, we typically require up to 4 hours to fulfill a same day delivery order, unless we encounter a particularly high order volume on the selected delivery date.

I need flowers delivered same day as quickly as possible - what should I order?

Single flower type arrangements (such as our dozens of roses/garden roses/ranunculus/dahlias/orchids/lilies/gerbera daisies/snapdragons/sunflowers/stock) can generally be designed much more quickly than mixed bouquets. Living plants (such as our potted cascading phalaenopsis orchids as well as our succulent gardens) are quicker to design than cut flower arrangements.

Am I able to customize your designer's choice arrangements?

Yes, simply list your requests for specific flowers, colors, style/feel, etc. in the Special Instructions section at check-out and we will do our absolute best to accommodate. Please note, as all flowers and colors are subject to seasonal and local availability, customization requests are not guaranteed.

I am receiving an error message at checkout - can you help?

Of course! If you are seeing an error message at checkout, it is usually for one of three reasons: an order has been started on a prior date or you have selected a past date on the delivery calendar and it remains in your cart (in which case it will need to be deleted before a new order can be placed), our same day delivery cut-off time passes as the order is being completed (in which case we recommend giving us a call to check for availability), or the delivery zip code is outside of San Francisco (in which case we may take your order by phone). Please give us a call or send us an e-mail if you are experiencing issues and we will be glad to help!

Are the flowers guaranteed to be delivered on the specific delivery date I have selected?

Yes! Orders are 100% guaranteed to be delivered on the date specified. If you have placed an order to be delivered on a certain day, we will ensure it arrives on that specific day.

(Our guarantee does not apply to deliveries delayed by conditions beyond our control including but not limited to: acts of God; severe weather conditions; acts of public enemies or terrorists; war; strikes; and civil commotion.)

Do you offer “rush" same day delivery?

Same day delivery orders are delivered in the order in which they are received. Same day delivery orders are typically delivered in under 4 hours, with a few exceptions. Same day delivery orders are guaranteed to be delivered before 5pm (for business deliveries) or before 6pm (for residential deliveries). If your order is extremely time-sensitive, please contact us at (415) 518-3030 or order@flowerssf.com to confirm availability prior to placing your order.

Do you offer photo confirmation?

No.

How can I schedule an order for pick up?

To arrange for a pick up, simply select the Pick Up option at check-out. Our cut-off time for same day pick up orders is 1pm. (If you would like to place a same-day pick up order after 1pm, we may still be able to accommodate you. Please just give us a call to check for availability.) Our floral design studio is located at 240 Fell Street in San Francisco’s Hayes Valley neighborhood. As we are a closed studio space, we will ask that you specify a time at which you would like to pick up in the Special Instructions section and give us a call upon arrival. You (or your recipient) are welcome to pick up at our studio at any time between 9am and 5pm Monday through Friday. (Please note, we close promptly at 5pm.)

What types of flowers do you typically have in stock?

We source flowers from local growers on a daily basis and maintain a large selection of seasonal blooms - our website is the best indicator of our current stock as we make a point to update availability as often as possible.

Do you carry dyed flowers?

No.

Do you carry artificial flowers?

No.

Are your flowers organic?

In addition to our locally sourced product, we offer a wide variety of organic blooms. Please note that, like organic produce, organic flowers may have slight natural imperfections, but are guaranteed to be free of pesticides.

What is a “burlap-wrapped bouquet?”

A burlap-wrapped bouquet is a hand-tied floral arrangement wrapped in chic burlap and tied with twine, raffia, or cloth ribbon.

Do you carry plant varieties other than orchids and succulents?

As our business' primary focus is arrangements of cut flowers, our living plant selection is currently limited to orchids and succulents.

What sort of vases do you use?

We use a wide variety of high-quality reusable vases, most frequently clear glass, cement stone, or handmade ceramic vases from Portugal and Poland. We also have the ability to source natural wooden boxes (made in San Francisco), bamboo boxes, live moss "bird's nest" vases, combination ceramic and cement vases, genuine crystal vases, and burlap-sleeved glass vases.

What if I don't need a vase?

Any of the arrangements featured on our website may be designed as a burlap-wrapped bouquet by special request. Please specify "Burlap-Wrapped" in the Special Instructions section at check-out. In such cases, the cost of the vase will be applied to the flowers.

(Please note, we highly recommend our vase option if you are not certain the recipient will be able to place the flowers in water right away. Our burlap-wrapped bouquets are delivered without water, and flowers should not be out of water for more than an hour or so. Please also keep in mind that most floral deliveries are accepted by reception areas and mail rooms (the staff of which are tasked with alerting company employees to incoming packages) for security reasons, and there may be a delay between the time a delivery is completed by our courier and the time your recipient receives their flowers.)

Will the flowers arrive enclosed in a box?

Never. Our flowers are delivered meticulously arranged by an experienced designer in vases full of water or wrapped in stylish burlap, depending on your preference.

What is your minimum for delivery?

We have a $50 minimum for delivery (before the delivery fee and tax).

Do you stand by your products?

Absolutely. We design our floral arrangements with the freshest flowers available on the market, sourced from our growers each and every morning, and we take great pride in our work. Our family has worked hard to build our 30-year reputation, and guarantee that the vast majority of our flowers (with the exception of a few naturally shorter-lasting varieties) will last a full week with proper care. If you have any concerns regarding the quality of your arrangement, please reach out to us by phone or e-mail. We are always grateful for feedback and happy to help.

How does delivery to businesses work?

For business deliveries, kindly leave a suite number and/or floor number and/or company name in addition to the address of the building. Please note, the vast majority of business deliveries are accepted by reception areas, security desks, and mailrooms - in accordance with company security policies - the staff of which are tasked with alerting company employees to the arrival of incoming packages. Office buildings generally do not permit couriers to hand-deliver directly to a recipient's desk. Once a delivery has been accepted by authorized personnel within an office building or retail store, it becomes the responsibility of the company to ensure the flowers reach the recipient in a timely manner. Please be aware that florists, unfortunately, do not have control over how quickly reception staff is able to bring up a floral arrangement to the recipient's desk or office or alert the recipient to his or her flowers' arrival.

How does delivery to residences work?

For residential deliveries, orders will be placed as securely as possible in front of the door if the recipient is not at home unless we receive prior instruction from the sender not to leave the flowers at the door. Please include as much information as possible to help our courier complete the delivery successfully by including detailed delivery information (such as door codes, building entry instructions, etc.) in the Special Instructions box during the checkout process. Please be aware that certain apartment buildings are inaccessible to delivery personnel without a door code. With permission from the sender or recipient, couriers may leave floral arrangements in the care of neighbors or nearby businesses (for example, a cafe directly attached to an apartment complex) if they determine that there is no secure place to leave the flowers outside of a building. In such cases, if the recipient is unreachable at the phone number provided at the time of delivery, the courier will alert the recipient of their floral arrangement's location via voicemail or text message. If we are unable to complete a delivery despite our best efforts to access a building and coordinate with the recipient, we will contact the sender for further instructions (i.e. to reroute the delivery to a different address, to reschedule the delivery for another date or time, or to hold the arrangement at our studio for customer pick up). Please note that, in rare situations in which it is simply impossible for our courier to safely complete a delivery after having exhausted all practicable options (our couriers will not, for example, leave a floral arrangement right on the sidewalk of a busy street or out in the rain due to the risk of theft or damage), or in the event that we are provided with an incorrect delivery address, an additional $15 fee may apply to reschedule and redeliver an order. Please do rest assured that our couriers do everything in their power to ensure that your flowers arrive promptly at their destination.

Do you deliver to hospitals?

Yes. (Hospital deliveries are typically accepted by reception staff or nurses stations. Please be aware that ICU patients, as well as patients in psychiatric facilities, are generally not permitted to receive flowers. Please also keep in mind that California Pacific Medical Center (CPMC) & UCSF Medical Center both have multiple campuses in the city - and several buildings per campus which all have different street addresses - thus it is imperative that we have the correct address in order to successfully complete a delivery to these hospitals.)

Do you deliver to schools/universities?

Yes. (With regard to educational institutions, please keep in mind that most universities do not allow classroom deliveries for students; these deliveries must be directed to dormitories. High schools do not accept deliveries for students.)

Do you deliver to hotels?

Yes. (For hotel delivery, please provide us with the name of the person under which the reservation was made in addition to the name of the recipient. Hotel deliveries are typically accepted by a bell desk, concierge or doorman. Couriers are not generally permitted to hand-deliver directly to guest rooms. Once a delivery has been accepted by authorized personnel within the hotel, it becomes the responsibility of the concierge to ensure the flowers reach the recipient in a timely manner. Please be aware that florists, unfortunately, do not have control over how quickly hotel staff is able to bring up a floral arrangement to the recipient's room or alert the recipient to his or her flowers' arrival.)

Do you deliver to restaurants?

Yes. (Restaurant deliveries are typically accepted by a host/hostess or manager.)

Do you deliver to P.O. Boxes?

Technically, yes, but please note that some USPS and UPS stores do not accept deliveries of perishables such as live flowers and plants. We strongly recommend calling the mailbox store prior to placing an order with us to inquire as to their specific policy.

Do you deliver to any other type of institution?

Yes, we also deliver to corporate offices, residential buildings, retail stores, hospice care facilities, retirement centers, funeral homes, rectories, churches, convention centers, etc.

Do you deliver to airports?

We accept orders for delivery to airports within the San Francisco Bay Area on a case-by-case basis. The delivery fee will be calculated based on distance. Please contact us directly to discuss.

Do you offer flower subscriptions (i.e. corporate accounts and home decor)?

Yes, please visit our Flower Subscription page for more information: https://flowerssf.com/subscription-plans/

What if I need delivery before 9am or after 6pm?

Unfortunately, we cannot accommodate requests for delivery outside of our set delivery hours. (Exceptions may be made for special events. If your event requires our designers set up prior to 9am or after 6pm, please contact us directly by phone or e-mail at least 24 hours in advance to confirm availability.)

Do you deliver in the evenings?

The latest delivery window we currently offer is 3pm-6pm, however, we can often accommodate requests to deliver in the later part of that window if your recipient is not expected to be home until early evening.

Do you deliver on the weekends?

Saturdays and Sundays are reserved for special events which meet a minimum order of $1,000.

Do you offer event design services?

Yes, we offer floral design services for a wide variety of events (excluding weddings). We specialize in corporate events. To schedule an event consultation, please contact us directly by phone, e-mail, or via our Events page: https://flowerssf.com/wedding-events/. Consultations are primarily conducted via phone or e-mail.

Are you a member of a wire service?

Absolutely not. We are a completely independent, family owned and operated business.

Could I walk in and place my order?

As our studio space at 240 Fell Street is not open to the public, we ask that you place your order with us either online or by phone.

Is it possible to schedule a delivery for a more specific time within your three-hour delivery windows?

Unfortunately, while we always do our best to accommodate our clients' schedules, we cannot 100% guarantee requests for more specific delivery times within the three-hour delivery windows. (Exceptions may be made for special events - please contact us directly to confirm availability.)

How do you handle multiple orders?

Our website allows for multiple orders to be placed for delivery to the same address on the same date. Simply place the floral arrangements you would like to order in your cart, choose a delivery date, and provide us with the names of all of the individual recipients and card messages you would like us to include in the Special Instructions box you will find at checkout. (We are able to provide a separate card for each recipient if necessary.) Orders for multiple floral arrangements to be delivered to the exact same location simultaneously will only incur one single $15 delivery charge. (Please note, this is a basic drop-off fee and additional charges may apply for special event set-up services.)

Do you offer volume discounts for bulk orders or multiple arrangements?

No.

Is it possible to order a smaller or larger version of an arrangement I see on your website?

Yes, of course. Simply place your order via our Custom Arrangement tab (https://flowerssf.com/custom-flower-arrangements/), state your budget, and list the name of the arrangement in the Special Instructions section you will find at check-out.

There has been an issue with my delivery - can you help?

Of course. If you are experiencing an issue with your delivery, please reach out to us by phone or e-mail and will we be glad to help!

(The most common issue with business deliveries is that an order was received on a recipient's behalf, but the person who accepted it has not yet alerted the recipient to its arrival. If your delivery was scheduled for a particular time frame, and you have not yet heard from the recipient, your order most likely remains in the care of the company's or building's reception area, security desk, or mail room. Please keep in mind that office buildings may process dozens of deliveries on any given day, thus there may be a delay between the time our courier completes your delivery and the time that your recipient receives his or her flowers.)

Do you offer delivery confirmation?

Yes! All customers who place an order online through this website will receive a delivery confirmation via e-mail. (Sorry, we do not offer delivery confirmation via text message or voice call.) Please allow up to one hour for your confirmation to arrive after your the delivery is completed.

What sort of a gift card will be included with my order?

Our gift cards are either printed on designer John Henry paper or handwritten in cursive and enclosed in envelopes. (Please note that our system cannot print non-Latin/Roman alphabet characters or emojis.)

What if my card message is longer than the website allows?

Our gift cards are credit-card size thus do not allow for a much longer message than 210 characters. If your message is slightly longer than the website allows, please contact us via e-mail at order@flowerssf.com and we will do our best to accommodate.

Is it possible to modify my order (i.e. card message, delivery address, delivery time window, etc.)

Yes. For order modifications, we can best be reached by phone at (415) 518-3030 or e-mail at order@flowerssf.com.

Can I drop off my own vase at your location to be reused for a delivery or a pick up order?

Unfortunately, due to space limitations, we do not have the capacity to store our clients’ own vases.

Could you give me a status update on my order?

If you have placed your order online, you will receive an update indicating when your floral arrangement has been delivered.

What is your range for floral arrangements?

We design floral arrangements from $50 to $500+. We have designed $1,000 arrangements, but we’ve also impressed our clients with our $50 arrangements. If you are looking for something truly extravagant, the sky is the limit! We offer a wide variety of custom arrangements in addition to those featured on our website. Please don’t hesitate to give us a call to discuss options, or place your order via our Custom Arrangement form: https://1lowerssf.com/custom-flower-arrangements/

Could you deliver a single rose?

Sorry, no, we do not offer delivery of single flowers. For roses, we start at one dozen.

Do you sell rose petals?

No.

Are you able to accommodate bulk orders of loose stems?

Yes, please contact us directly by phone or email for a quote.

Do you sell single flowers?

No.

Are your three-hour delivery time windows 100% guaranteed?

While we will make every effort to deliver within your requested time window (and succeed in doing so 99% of the time), on rare occasions our couriers encounter situations (pertaining to traffic conditions, inclement weather, parking, roadblocks, street closures, etc.) which are simply beyond their control, thus we cannot 100% guarantee specific delivery time requests. The majority of same day delivery orders are delivered within 4 hours, with a few exceptions. Same day delivery orders placed by 1pm are guaranteed to be delivered before 5pm (for business deliveries) or before 6pm (for residential deliveries).

Do you offer living plants in addition to cut flower arrangements?

We offer double-stemmed cascading phalaenopsis (moth) orchid plants, presented in ceramic or cement stone vessels, and accented with decorative branches and moss as well as succulent gardens. We have the capacity to source a variety of plants (terrariums and driftwood centerpieces featuring air plants and cacti, etc.) in addition to orchids and succulents with 24 hours advance notice.

Do you deliver rain or shine?

No.

Do you offer chocolates, balloons, gift baskets, wine/champagne, candles, or stuffed animals?

No. We are a small family business and prefer to concentrate on what we do best, thus we limit our focus to designer floral arrangements.

Could I drop off a gift at your location to be delivered along with the flowers I have ordered?

Unfortunately, our business cannot assume responsibility for outside packages.

Are peonies in season?

No, peonies are not in season at this time of the year.

Do you have a “cash on delivery” or "pay on pick up" option?

No. All delivery and pick up orders must be pre-paid via credit card or debit card.

Do you accept PayPal, Venmo, Apple Pay, Android Pay, Samsung Pay, or Google Pay?

No.

Do you offer a delivery discount if the address is just a couple of blocks away?

Our system is set up to charge a flat rate of $15 within San Francisco city limits, but we will always amp up a bouquet with a handful of extra stems if the delivery address is within a few blocks of our location at 240 Fell Street.

Where can I find more examples of your work?

Please see our online photo & event galleries, our Instagram feed, our Yelp page, our Facebook page, and our Google+ page.

Do you ever call ahead and alert the recipient to his or her flowers' arrival?

As a general rule, we do not call ahead unless a client specifically requests that we do so, as we have no intention of ruining any surprises. We request a phone number for the recipient because sometimes doorbells are broken, apartment buildings are locked, companies have recently moved, etc. Our couriers will only contact recipients upon arrival if their assistance is absolutely necessary in gaining access into a secure building in order to successfully complete a delivery.

Are you able to coordinate delivery time with recipients prior to delivery?

We coordinate delivery times with recipients only by special request. As we cannot guarantee our couriers' availability will always match recipients' exact schedules we do ask that, if and when possible, you ensure your recipient is available to receive on the date/time selected (or that there is a secure covered area where our courier may leave the flowers) prior to placing an order with us. Please note that in the event that a call ahead is requested and we are unsuccessful in reaching the recipient to schedule a delivery time during business hours, we will attempt delivery on the date selected. If our courier cannot safely complete the delivery on that day (i.e. there is no doorman to receive the order or secure area to leave the flowers), we will consider the order 'on hold' until we are able to reach the recipient to reschedule.

Is a receipt attached to the flowers?

No, we do not attach receipts to our floral arrangements. A receipt is sent via e-mail to the sender only, never to the recipient.

Do certain seasonal flowers last longer than others?

Yes. Most varieties of cut flowers last about a week with proper care. Orchids, Hawaiian tropicals and exotics last longer than most flower types. Dahlias, sweet peas, and lilac, on the other hand, are beautiful only for a few days.

Do you keep a record of past order information?

For your convenience, you may create an online account with us for a more streamlined checkout process:
https://flowerssf.bloomnation.com/customer/account/create/?_ga=2.220372056.1153664049.1493948563-693935573.1475678376

Our system stores order information (i.e. description of floral arrangement, total cost, delivery instructions, etc.) pertaining to past online orders; however, we do not yet have the capability to store past order information for orders placed over the phone.

Can I choose to remain anonymous?

If you would like to remain anonymous, simply let us know in the Special Instructions box at checkout. We will then omit your name or any information pertaining to your identity from the card attached to your order. Please note, however, that we are required by law to disclose the sender's name in the case that a recipient contacts us and invokes the right to know.

Do you require a signature for deliveries?

For business deliveries, we require a signature by the recipient or an authorized receiver (business deliveries are typically accepted by a receptionist, concierge, mailroom attendant, or security desk). We do not require a signature for residential deliveries; our courier service does, however, offer a “signature required” option for residential deliveries by special request. Selecting this option would require our courier to return the flowers to our studio (as opposed to placing them securely in front of the door to a residence) in the event that the recipient (or an authorized receiver) is not directly available to sign for the delivery upon arrival and an additional fee of $15 would apply for a second delivery attempt. If you would like to request this option, please let us know in the Special Instructions section at check-out. If this option is not specifically requested we will assume that we have your permission to leave your order at the door if the recipient is not at home.

Do you accept vase donations?

We are frequently asked if we accept donations of extra vases, and we are more than happy to do so! If you are located in San Francisco, we can even arrange to have one of our couriers pick them up from your home or business (at no cost to you, of course).

Are there any job opportunities at Elizabeth's Flowers?

We are always looking to add to our extended team of contract assistants and freelance floral designers on an as-needed basis for events and major floral holidays such as Valentine's Day and Mother's Day. We have an active internship program as well. Please contact us by e-mail at order@flowerssf.com.

Terms & Conditions / Substitutions Policy / Cancellation Policy

- All flowers and colors are subject to seasonal and local availability. Due to seasonal and local variations of flowers and colors available, bouquets may differ from those shown. If a particular type of flower or vase is unavailable, we may substitute a similar element of equal or greater value to preserve the look and feel of our featured arrangements, with our designers paying careful attention to overall shape, size, style, and color combinations. With regard to our mixed bouquets, arrangements on the website are samples of our work only and represent the overall shape, size, style and basic color combinations. With regard to our single flower type arrangements, we will not substitute with another type of flower (thus, if you order a bouquet of roses, your recipient is guaranteed to receive roses), but may substitute with a similar color (for example, light pink for hot pink). Although specific varieties of flowers are defined in the description, we do reserve the right to make substitutions on the rare occasion that market conditions affect flower availability but will maintain the integrity of the proposed look, feel, and color scheme and will use flowers of equivalent value.

- Our couriers will make one single delivery attempt. In the rare instance that, after exhausting all possible options, it is simply impossible for a courier to complete a delivery (i.e. if our courier determines that there is no safe place to leave the flowers in front of a residence without risk of theft or damage and the recipient is not reachable at the phone number provided at the time of delivery), we will have our courier return the flowers to our studio and contact the sender for further instructions. Please note, we reserve the right to charge an additional $15 fee for redelivery if we are provided with an incorrect or undeliverable address. In the case that we have in good faith completed a delivery to an incorrect address provided by the customer, our business must be contacted with a forwarding address for the recipient by closing time on the date of delivery in order to offer a resolution.

- If a customer claims an order was not delivered, we ask that we are given 24 hours to investigate and to determine what has occurred. Our courier service utilizes sophisticated tracking software to ensure our deliveries arrive safely - thus, in the vast majority of cases, the missing delivery was accepted by a reception desk, concierge or mail room, the staff of which has not yet alerted the recipient to his or her flowers' arrival. In the rare event that we are unable to obtain the necessary information to determine what has occurred, we reserve the right to reattempt delivery on the following business day.

- We offer a 100% satisfaction guarantee. If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement upon arrival, the sender or recipient should contact us directly. In almost every case, we will gladly exchange the arrangement. To request a replacement, we must be contacted within 24 hours of delivery, and exchanges must occur within our delivery area (San Francisco city limits). Floral arrangements typically last about a week with proper care. If an issue with the longevity of an arrangement arises, please contact us directly within 7 days of delivery and provide a photo of the arrangement in question and we will arrange for an exchange. Please note that, due to the perishable nature of our products, we do not offer refunds on floral arrangements.

- Orders canceled with 24 hours advance notice are eligible for a full refund. Orders canceled within 24 hours may be rescheduled for another date or the purchaser may receive a store credit for the full amount. Please note, we cannot cancel or modify an order once it has left our floral design studio. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of an incorrect office or home address. The customer may obtain new information so that the order may be properly delivered using correct information, but may be asked to pay an additional $15 redelivery fee if an attempt has already been made. Our business is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is completed, we may attempt to resolve the issue given we are contacted prior to closing time on the date of delivery, otherwise, the customer assumes responsibility for the entire purchase.

- With regard to business and residential deliveries (corporate offices, retail stores, hotels, restaurants, apartment complexes, etc.), once an order has been accepted by an authorized receiver within a company or building, it becomes the responsibility of the concierge, receptionist, doorman, mailroom attendant, etc. to ensure the recipient is alerted to his or her flowers' arrival in a timely manner. Our business is not responsible for any delay, loss, theft or damage which occurs after a floral arrangement has been received by authorized personnel within a secured building, nor are we responsible for flowers expiring before their time due to a lack of proper care (such as in the case of a recipient being away on vacation at the time of delivery).

- In the event that a recipient refuses to accept an arrangement of flowers, we will contact the sender and offer to redeliver the arrangement to another address in San Francisco on that same day for an additional fee of $15. Alternately, we may have the courier return the flowers to our studio and hold the arrangement for pick up by the sender until closing time. Please note, we do not offer refunds on floral arrangements which have been refused by recipients.