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MOTHER'S DAY
We are still accepting orders for delivery and pick up on Sunday, May 13th!
We will be offering delivery (and pick up by pre-order) on Saturday May 12th and on Sunday May 13th. If you are interested in placing an order for delivery or pick up before or after Mother's Day Weekend (May 11-13), please refer to our general FAQ page: https://flowerssf.com/blog/faq-2534/ and place your order via our Shop Online page: https://flowerssf.com/san-francisco-florist-flowe...
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OUR LOCATION
Floral Design Studio - 240 Fell Street San Francisco, CA 94102 (Delivery & Pick Up by Pre-Order - By Appointment Only)
Elizabeth’s Flowers is a floral design studio located at 240 Fell Street in San Francisco’s Hayes Valley neighborhood. Previously located at 1 Bush Street in the Financial District, we have been designing arrangements for daily deliveries, special events, corporate/private accounts and home/business decor for over 29 years. We offer floral arrangements and living plants for delivery and pick up by pre-order. We deliver anywhere within San Francisco for a flat rate of $15. Our business hours during the week of May 7 - May 11 are Monday through Sunday, 9am to 5pm (however, we are able to accept online orders via this website 24/7). Please note, our location is not a retail space and we are open by appointment only.
We are a small, local, family owned and operated florist known for artful and sophisticated designer arrangements. We are a mother, daughter, father (and occasionally grandma!) team, and our family has over 100 years of combined floral design experience. We use locally grown and organic flowers and we carry rare, unusual and exotic blooms. We strive to use the freshest sustainably sourced botanical gems the Bay Area has to offer in interesting and unexpected ways. All of our bouquets are one-of-a-kind and handcrafted by a floral designer with 29+ years of experience. We are proud to be a woman-owned business. Our floral design studio, located in the heart of Downtown San Francisco, was established by Elizabeth, a Polish immigrant artist, in 1989.
OUR FLOWERS
All of our floral arrangements are made to order with seasonal flowers and foliage. We offer designer's choice as well as custom designed vase arrangements. We use a carefully curated selection of locally sourced flowers of the absolute highest quality. All of our bouquets are one of a kind and consist of the freshest seasonal flowers, which we source from our local growers each and every morning.
OUR FLORAL ARRANGEMENTS
We design floral arrangements in a variety of styles, from lush to modern, from 'prim and proper' to 'just picked from the garden', from traditional to wild, from high-style contemporary to tussie-mussie, from bold to understated, from abstract to freestyle, from formal to French handheld, from styled to gathered, and from minimalist to lavish. We are experienced in angular design, armature design, creative design, duo design, mono botanic design, multi rhythmic design, stretch design, tapestry design, underwater design, abstract creative design, Oriental line design, line-mass design, European mass design, assemblage and ikebana.
Our Mother's Day arrangements start at $75. We offer classic dozens of roses (in reds, pinks, whites, oranges, purples and yellows) as well as custom and designer’s choice vase arrangements featuring various combinations of seasonal flowers including but not limited to roses, garden roses, roses (in reds, pinks, whites, purples, oranges, and yellows), spray roses, peonies, casablanca lilies, cymbidium orchids, dendrobium orchids, cascading phalaenopsis (moth) orchids, calla lilies, snapdragon, hyacinth, lisianthus, pincushion protea, freesia, stargazer lilies, protea, ornamental kale, irises, hydrangea, gerbera daisies, stock, ranunculus, anemone, Dutch tulips, double "peony" tulips, hybrid fringe tulips, French Tulips, sunflowers, curly willow, wildflowers, wax flower, poppy pods, dogwood, silver dollar eucalyptus, safari sunset, seeded eucalyptus, and various types of greenery and foliage (Please note, for custom orders, stem count and size of arrangements may vary from our standard offerings, as certain flowers are significantly more expensive than others. The number of stems is dependent on the type and cost of flowers in the arrangement.)
We use a wide variety of high-quality vases, most frequently Go Green recycled glass vases or handmade ceramic vases from Portugal and Poland. We also use natural wooden boxes (made in San Francisco), bamboo boxes, live moss "bird's nest" vases, ceramic and cement vases, stone vases, genuine crystal vases, and burlap-sleeved glass vases.
All floral arrangements are shown (in the primary online photo) in a Standard size unless otherwise indicated in the product description.
$75 - Smaller arrangement of high-quality flowers.
$100-$150 - Medium arrangement of high-quality flowers.
$175-$250 - Larger arrangement of high-quality flowers.
$275-$500 - Grand arrangement of high-quality flowers.
$525-$1000+ - Extravagant arrangement of high-quality flowers.
MOTHER'S DAY ROSES - CLASSICS REINVENTED
We source the most beautiful premium long-stemmed roses possible (in reds, pinks, whites, oranges, and yellows) and arrange them with modern accents, decorative branches, and interesting foliage - absolutely no baby’s breath here! Our rose arrangements are presented in high-quality clear glass or ceramic vases. We aim to create the most elaborate and impressive rose arrangements to stun and delight your loved one this Mother's Day.
1 Dozen Roses (In a Vase) $75
1.5 Dozen Roses (In a Vase) $100
2 Dozen Roses (In a Vase) $125
3 Dozen Roses (In a Vase) $175
4 Dozen Roses (In a Vase) $225
5 Dozen Roses (In a Vase) $275
100 Roses (In a Vase) $500
DESIGNER'S CHOICE ARRANGEMENTS
Our floral arrangements labeled "Designer's Choice" are one-of-a-kind designs which consist of the freshest seasonal blooms available on the local market on any particular day. The arrangements depicted in the photos serve only as examples of our Designer's Choice arrangements. Actual arrangements may vary in terms of flower type, vessel type, color scheme, and overall design depending on seasonal and local availability - but will be similar in size and include flowers of equal value.
If you have any special requests for certain colors, types of flowers, height (short, medium, or tall) or style (lush or modern) for your arrangement, please do let us know in the "Special Instructions" box you will see at checkout and we will do our absolute best to accommodate your request! Please note, we do not have the capacity to source out of season flowers for our Designer’s Choice arrangements. Please see the "Our Floral Arrangements" section above for a list of the flowers currently in season.
To view examples of our designer's choice arrangements, please visit our Gallery: https://flowerssf.com/cms/index/gallery/?gallery_...
CUSTOM ARRANGEMENTS
We offer a wide variety of custom floral arrangements in addition to those featured on our website. If you have something specific in mind, please place your order via our online Custom Arrangement form (https://flowerssf.bloomnation.com/designerschoice/index/view/?_ga=1.189612012.693935573.1475678376) by Friday, May 11th and we will do our absolute best to accommodate your wishes! After May 11th, we will be offering the arrangements featured in our online Mother's Day collection only. Custom arrangements start at $100. (Please note, for custom orders, stem count and size of arrangements may vary from our standard offerings, as certain flowers are significantly more expensive than others. To confirm the availability of a particular flower, we invite you to contact us directly by phone or e-mail. As all flowers and colors are subject to seasonal and local availability, we cannot 100% guarantee custom requests.)
To view examples of our custom design work, please visit our Gallery: https://flowerssf.com/cms/index/gallery/?gallery_...
PRICING
The cost of a floral arrangement is dependent on size and dimensions, stem count and fullness, flower type and seasonality, vessel quality, and the complexity of the design. Stem count is dependent on the type and cost of the specific flowers included in a particular bouquet. We design floral arrangements from $75 to $1000. If you are looking for something truly extravagant, the sky is the limit!
VASE ARRANGEMENTS
- Standard $75-$100
(6"x6" square or round vase / ~10” total height)
*Perfect for a desk, coffee table, or bedside table.
- Deluxe $125-$150
(7" square or round clear glass vase / ~16” total height)
*Perfect for a desk or dinner table.
- Premium (Large) $175-$200
(12” clear glass or ceramic cylinder vase or 7"x7" vase) - This size arrangement may be designed in a "tall and elaborate" (loose and airy) or in a "low and lush" (shorter and compact) style; please indicate a preference at checkout.
*Perfect for an office, larger table or grand entryway.
- Extra Large $250+
- Grand $500+
- Extravagant $1,000+
If you are looking for something truly extravagant, the sky is the limit! Please contact us directly to discuss options, or indicate your preferences via our custom arrangement order form: http://flowerssf.com/custom-flower-arrangements/
LIVING PLANTS
We offer cascading phalaenopsis (moth) orchid plants in a variety of colors (white, purple, etc.), accented with decorative branches and moss, and presented in ceramic pots or rustic wooden vessels.
- 1 Orchid Plant $50
- 2 Orchid Plants $100
- 3 Orchid Plants $150
- 6 Orchid Plants $300
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FREQUENTLY ASKED QUESTIONS
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What are the most popular flowers to send on Mother's Day?
The classic dozens of roses in various colors.
Is there a difference between ordering online and over the phone?
We are frequently asked if there is a difference between ordering online and placing an order over the phone, and the answer is no: our website orders are received immediately and processed by the very same team members who manage our phone orders in-store, the family owners of our business, and are inputted into the exact same system (with identical pricing). A confirmation e-mail is sent to the customer directly after an order is placed. Thus, ordering online is just as safe, fast, and secure as speaking with a florist in person. Please rest assured that your order will reach our floral designers promptly and securely.
Is it possible to place a pre-order for Mother's Day
Of course, we invite you to view our Mother's Day collection: https://flowerssf.com/san-francisco-florist-flowe...
I am attempting to order an arrangement but it is not available for pick up or delivery on Mother's Day - can you help?
In the interest of offering a curated selection of high-quality blooms, certain arrangements in our catalog have been disabled for Mother's Day. While some arrangements currently featured on our website may not be available for delivery or pick up on Mother's Day, we invite you to explore the multitude of other options we offer in our "Mother's Day Arrangements" section: https://flowerssf.com/san-francisco-florist-flowe....
What is the best way to search for a Mother's Day arrangement online?
We recommend visiting our "Mother's Day Arrangements" tab to view the full scope of our online offerings: https://flowerssf.com/san-francisco-florist-flowe...
What do you recommend?
Roses, due to their symbolism, are always a classy choice. As far as mixed bouquets, our Designer's Choice floral arrangements and allow our designers the creative freedom to arrange with the freshest and most eye-catching seasonal blooms available on the market on a particular day. As our Designer's Choice arrangements feature seasonal flowers exclusively, they are also a better value than custom mixed arrangements.
Why do you call it a "Mother's Day Week?"
Many of our clients opt to have flowers delivered during the week prior to Mother's Day, particularly for business deliveries, as this ensures the recipient will get to enjoy her flowers in the office all week.
When do you recommend I place my Mother's Day order?
As soon as possible. The earlier an order is placed, the more customizations we are able to accommodate, the larger the selection available, and the earlier in the day the delivery will occur.
What is the minimum for delivery?
We have a $75 minimum for delivery between May 11 and May 13 (with the exception of our Cascading Phalaenopsis Orchid in Pot which is offered at $50). The delivery minimum is subject to increase on May 11th due to anticipated wholesale price increases and high demand.
Why are flower prices significantly higher on and around Mother's Day?
You may be wondering why our prices are higher for the week surrounding February 14 as compared to the cost of some of our regular offerings. Due to an increase in demand, as well as higher labor and transport costs, flower growers and wholesalers raise their prices at least 2x during the week preceding Mother's Day. In fact, prices on the flower market begin to increase as early as two weeks before Mother's Day and remain at a significantly higher price point for several days after the fact. This means that in order for us to be able to replicate an arrangement which is offered for $100, for example, on a regular day, we would require a minimum budget of $200 on and around Mother's Day to achieve a similar size and quality. Therefore we must implement a higher minimum in order to ensure we are able to provide the same quality and service our customers know and love during this peak time.
Are mixed bouquets a better value than dozens of roses on Mother's Day?
This is actually a common misconception. While the market price of roses does increase on Mother's Day, it also increases for all other flowers, many of which are even more expensive than roses.
Where can I find reviews of your design work?
https://www.bloomnation.com/florist/elizabeth-s-fl...
We are proud to say that, between our various social media platforms (Yelp, Facebook, Google Local, BloomNation, etc.), we have received over a thousand five-star reviews.
Where might I view your business' awards/recognition?
What are your business hours?
We are open Monday through Sunday from
Is your 240 Fell Street location a retail space?
No, we offer delivery and pick up by pre-order only.
What are your delivery hours?
We deliver between
For advance orders, our delivery time windows are as follows:
9am-11am
11am-1pm
1pm-3pm
3pm-5pm
5pm-7pm
For same day delivery orders, our delivery window is 9am-5pm (unless delivery after 5pm in the evening is specifically requested).
Do you offer same day delivery?
Please check the website for updates on availability. If the website is no longer accepting orders for a particular date, this means that we are at capacity for that specific day.
How much notice do you need to accommodate custom requests?
We recommend placing orders for custom arrangements as far in advance as possible as the further in advance a custom order is placed, the greater the selection and the greater the likelihood of specific blooms being available on special order from our growers. Please submit custom requests by Friday, May 11. After this date, we will have the capacity to accept orders for Designer’s Choice arrangements and the arrangements featured on our website only. Custom arrangements start at $100 and orders may be placed via our online Custom Arrangement form: http://flowerssf.com/custom-flower-arrangements/
What are your delivery terms?
- Orders are guaranteed to be delivered on the date specified.
- Same day orders generally cannot be delivered or picked up in the morning.
- We cannot guarantee requests for more specific delivery times within the delivery windows.
- If you'd like your flowers delivered within a specific timeframe, please let us know in the "Special Instructions" section during check-out. (Please note, we cannot guarantee specific delivery time requests for same day orders.)
- To guarantee morning delivery or pick up on Mother's Day, we recommend placing your at least one day in advance (and indicating a preference for a morning delivery window in the Special Instructions section at check-out, otherwise we will assume that delivery at any time during regular business hours is acceptable). While we always do our best to accommodate delivery time requests, we cannot 100% guarantee morning delivery or pick up for same day orders placed during Mother's Day Weekend.
Delivery Timeframe Options: 9-1pm | 1pm-5pm
- Please ensure that the recipient or authorized receiver (i.e. concierge, reception, etc.) is available to receive during the selected time window, or that there is a safe place (i.e. a secure, covered area by the front door) where a courier may leave the flowers, otherwise the flowers will be returned to us and you will be subject to a $15 redelivery fee. (Alternately, we may hold the flowers at our design studio for customer pick up.)
- If no time window is specified in the Special Instructions section during the check-out process, we will assume that delivery at any time between
- Orders are guaranteed to arrive before
Is it possible to schedule a delivery for a more specific time within your delivery windows?
Unfortunately, we cannot guarantee requests for more specific delivery times within the delivery windows.
Would I receive my arrangement more quickly if I chose the pick up option?
Unfortunately, no, as orders are designed in the order in which they are received regardless of order type.
What is your delivery area? Do you deliver outside of San Francisco?
We deliver within San Francisco city limits (including Treasure Island).
What is your delivery fee?
Our delivery fee is $15 within San Francisco city limits. Orders for multiple floral arrangements to be delivered to the exact same location at the same time will only incur one single delivery charge.
If I phone in my order, will it get there faster?
No, we have the capability to process online orders much more quickly than phone orders.
My recipient’s address is only a block from your location, can you deliver right away?
While distance is one factor in delivery speed, a particular day's order volume is the deciding factor in how quickly we are able to deliver. Our bouquets are made to order and orders are delivered on a first-come-first-serve basis. Unfortunately, we cannot accommodate "rush" deliveries during Mother's Day Weekend.
Am I able to customize your designer's choice arrangements?
Yes, simply list your requests for specific flowers, colors, style/feel, etc. in the Special Instructions section at check-out and we will do our absolute best to accommodate. Please note, as all flowers and colors are subject to seasonal and local availability, customization requests are not guaranteed. Please view the "Our Floral Arrangement" section for a list of the flowers currently in season.
I am receiving an error message at checkout - can you help?
Of course! If you are seeing an error message at checkout, it is usually for one of three reasons: an order has been started on a prior date or you have selected a past date on the delivery calendar and it remains in your cart (in which case it will need to be deleted before a new order can be placed), our same day delivery cut-off time passes as the order is being completed (in which case we recommend giving us a call to check for availability), or the delivery zip code is outside of San Francisco (in which case we may take your order by phone). Please give us a call or send us an e-mail if you are experiencing issues and we will be glad to help!
Are the flowers guaranteed to be delivered
Yes! Orders are 100% guaranteed to be delivered on the date specified. If you have placed an order to be delivered on a certain day, we will ensure it arrives on that specific day.
(Our guarantee does not apply to deliveries delayed by conditions beyond our control including but not limited to: acts of God; severe weather conditions; acts of public enemies or terrorists; war; strikes; and civil commotion.)
How can I schedule an order for pick up?
To arrange for a
Could you take a picture of the arrangement prior to delivery?
Sorry, due to the immense increase in order volume we do not have the capacity to offer photo confirmation during Mother's Day Weekend.
Do you carry dyed flowers?
No.
Do you carry artificial flowers?
No.
Are your flowers organic?
In addition to our locally sourced product, we offer a wide variety of organic blooms. Please note that, like organic produce, organic flowers may have slight natural imperfections, but are guaranteed to be free of pesticides.
Do you offer wrapped/hand-tied bouquets?
No. All of our arrangements are designed in vases full of water to ensure longevity and to preserve the integrity of the design.
What sort of vases do you use?
We use a wide variety of high-quality reusable vases, most frequently clear glass, cement stone, or handmade ceramic vases from Portugal and Poland. We also have the ability to source natural wooden boxes (made in San Francisco), bamboo boxes, live moss "bird's nest" vases, combination ceramic and cement vases, genuine crystal vases, and burlap-sleeved glass vases.
Will the flowers arrive enclosed in a box?
Never. Our flowers are delivered meticulously arranged by an experienced designer in vases full of water.
Are you able to call ahead and schedule a delivery time with the recipient?
Unfortunately, we cannot coordinate delivery time with recipients prior to delivery during Mother's Day Weekend. Please ensure your recipient (or an authorized receiver) is available to receive on the date selected (or that there is a secure, covered area by the door where our courier might safely leave the flowers) prior to placing an order with us.
Do you stand by your products?
Absolutely. We design our floral arrangements with the freshest flowers available on the market, sourced from our growers each and every morning, and we take great pride in our work. Our family has worked hard to build our 29-year reputation, and guarantee that the vast majority of our flowers (with the exception of a few naturally shorter-lasting varieties) will last a full week with proper care. If you have any concerns regarding the quality of your arrangement, please reach out to us by phone or e-mail. We are always grateful for feedback and happy to help.
How does delivery to businesses work?
For business deliveries, kindly leave a suite number and/or floor number and/or company name in addition to the address of the building. Please note, the vast majority of business deliveries are accepted by reception areas, security desks, and mailrooms - in accordance with company security policies - the staff of which are tasked with alerting company employees to the arrival of incoming packages. Office buildings generally do not permit couriers to hand-deliver directly to a recipient's desk. Once a delivery has been accepted by authorized personnel within an office building or retail store, it becomes the responsibility of the company to ensure the flowers reach the recipient in a timely manner. Please be aware that florists, unfortunately, do not have control over how quickly reception staff
How does delivery to residences work?
For residential deliveries, orders will be placed as securely as possible in front of the door if the recipient is not at home unless we receive prior instruction from the sender not to leave the flowers at the door. Please include as much information as possible to help our courier complete the delivery successfully by including detailed delivery information (such as door codes, building entry instructions, etc.) in the Special Instructions box during the checkout process. Please be aware that certain apartment buildings are inaccessible to delivery personnel without a door code. With permission from the sender or recipient, couriers may leave floral arrangements in the care of neighbors or nearby businesses (for example, a cafe directly attached to an apartment complex) if they determine that there is no secure place to leave the flowers outside of a building. In such cases, if the recipient is unreachable at the phone number provided at the time of delivery, the courier will alert the recipient of their floral arrangement's location via voicemail or text message. If we are unable to complete a delivery despite our best efforts to access a building and coordinate with the recipient, we will contact the sender for further instructions (i.e. to reroute the delivery to a different address, to reschedule the delivery for another date or time, or to hold the arrangement at our studio for customer pick up). Please note that, in rare situations in which it is simply impossible for our courier to safely complete a delivery after having exhausted all practicable options (our couriers will not, for example, leave a floral arrangement right on the sidewalk of a busy street or out in the rain due to the risk of theft or damage), or in the event that we are provided with an incorrect delivery address, an additional $15 fee may apply to reschedule and redeliver an order. Please do rest assured that our couriers do everything in their power to ensure that your flowers arrive promptly at their destination.
Do you deliver to hospitals?
Yes. (Hospital deliveries are typically accepted by reception staff. Please be aware that ICU patients, as well as patients in psychiatric facilities, are not permitted to receive flowers.)
Do you deliver to schools/universities?
Yes. (With regard to educational institutions, please keep in mind that most universities do not allow classroom deliveries for students; these deliveries must be directed to dormitories. High schools do not accept deliveries for students.)
Do you deliver to hotels?
Yes. (For hotel delivery, please provide us with the name of the person under which the reservation was made in addition to the name of the recipient. Hotel deliveries are typically accepted by a bell desk, concierge or doorman. Couriers are not generally permitted to hand-deliver directly to guest rooms. Once a delivery has been accepted by authorized personnel within the hotel, it becomes the responsibility of the concierge to ensure the flowers reach the recipient in a timely manner. Please be aware that florists, unfortunately, do not have control over how quickly hotel staff
Do you deliver to restaurants?
Yes. (Restaurant deliveries are typically accepted by a host/hostess or manager.)
Do you deliver to conventions?
Yes, but please note that convention center policy typically requires that our couriers deliver to a main reception area or security desk, thus we cannot guarantee hand-delivery to individual conference booths.
Do you deliver to
Yes, but please note that some USPS and UPS stores do not accept deliveries of perishables such as live flowers and plants. We strongly recommend calling the mailbox store prior to placing an order with us to inquire as to their specific policy.
Do you deliver to any other type of institution?
Yes, we also deliver to corporate offices, residential buildings, retail stores, hospice care facilities, retirement centers, funeral homes, rectories, churches, convention centers, etc.
Do you deliver to airports?
No.
What if I need delivery before
Unfortunately, we cannot accommodate requests for delivery outside of our set delivery hours.
Do you deliver in the evenings?
Yes, we offer a 5pm-7pm delivery window.
Are you a member of a wire service?
Absolutely not. We are a completely independent, family owned and operated business.
Could I walk in and place my order?
As our studio space at 240 Fell Street is not open to the public, we ask that you place your order with us either online or by phone.
Is it possible to schedule a delivery for a more specific time within your delivery windows?
Unfortunately, we cannot guarantee requests for more specific delivery times within the delivery windows.
How do you handle multiple orders?
Our website allows for multiple orders to be placed for delivery to the same address on the same date. Simply place the floral arrangements you would like to order in your cart, choose a delivery date, and provide us with the names of all of the individual recipients and card messages you would like us to include in the Special Instructions box you will find at checkout. (We are more than willing to provide a separate card for each recipient if necessary.) Orders for multiple floral arrangements to be delivered to the exact same location simultaneously will only incur one single $15 delivery charge.
Is it possible to order a smaller or larger version of an arrangement I see on your website?
Yes, of course, provided your budget meets our minimum of $75. Simply place your order via our Custom Arrangement tab (https://flowerssf.com/custom-flower-arrangements), state your budget, and list the name of the arrangement in the Special Instructions section you will find at check-out. Please note, however, we cannot guarantee customization requests for same day orders.
There has been an issue with my delivery - can you help?
Of course. If you are experiencing an issue with your delivery, please reach out to us by email at order@flowerssf.com and will we be glad to help!
(The most common issue with business deliveries is that an order was received on a recipient's behalf, but the person who accepted it has not yet alerted the recipient to its arrival. If your delivery was scheduled for a particular time frame, and you have not yet heard from the recipient, your order most likely remains in the care of the company's or building's reception area, security desk, or mail room. Please keep in mind that office buildings may process dozens of deliveries on any given day, thus there may be a delay between the time our courier completes your delivery and the time that your recipient receives his or her flowers.)
Do you offer delivery confirmation?
Yes! All customers who place an order online through this website will receive a delivery confirmation via e-mail. (Sorry, we do not offer delivery confirmation via text message or voice call.)
Can you guarantee morning delivery on Mother's Day?
We are able to accommodate requests for morning (before noon) delivery for orders placed at least one day in advance. For same day orders placed during Mother's Day Weekend, we will do our best to deliver as early as possible, but cannot 100% guarantee morning delivery. Please be sure to specify "morning delivery" in the Special Instructions section you will find at check-out, otherwise, we will assume that delivery at any time between 9am and 5pm is acceptable.
What sort of a gift card will be included
Orders will include a card printed on designer John Henry paper and enclosed in an envelope. Please note that our system can only print Latin/Roman alphabet script.
What if my card message is longer than the website allows?
In order to be able to accommodate our increased order volume during Mother's Day Weekend, we ask that you limit your card message to 210 characters.
Is it possible to cancel or reschedule my order?
Yes, with 24 hours advance notice. Requests must be submitted by e-mail to order@flowerssf.com. Please note, we cannot modify, cancel, refund or reschedule same day delivery orders.
Is it possible to modify my order (i.e. card message, delivery address, delivery time window, etc.)
Yes - for order modifications, we can best be reached by e-mail at order@flowerssf.com. Please note, as we always do our best to deliver as early as possible on Mother's Day, we will not have the capacity to accommodate last-minute changes. If possible, please submit your request 24 hours prior to the date of delivery.
Can I drop off my own vase at your location to be reused for a delivery or a
Unfortunately, due to space limitations, we do not have the capacity to store customers’ own vases.
Could you give me a status update on my order?
If you have placed your order online, you will receive an update indicating when your floral arrangement has left our studio via e-mail, and another when it has been delivered.
What is your range
We design floral arrangements from $75 to $1000. If you are looking for something truly extravagant, the sky is the limit! We offer a wide variety of custom arrangements in addition to those featured on our website. Please don’t hesitate to give us a call to discuss options, or place your order via our Custom Arrangement form: http://flowerssf.com/custom-flower-arrangements/
Could you deliver a single rose?
Sorry, no, we do not offer delivery of single flowers. For roses, we start at one dozen.
Do you carry rose petals?
No.
Are your two-hour delivery time windows 100% guaranteed?
While we will make every effort to deliver within your requested time window (and succeed in doing so the vast majority of the time
Do you offer
We offer double-stemmed cascading phalaenopsis (moth) orchid plants, presented in ceramic or cement stone vessels, and accented with decorative branches and moss.
Do you deliver rain or shine?
Yes!
Do you offer chocolates, balloons, gift baskets, wine/champagne, candles, or stuffed animals?
No. We are a small family business and prefer to concentrate on what we do best, thus we limit our focus to designer floral arrangements.
Could I drop off a gift at your location to be delivered along with the flowers I have ordered?
Unfortunately, our business cannot assume responsibility for outside packages.
Would it be possible to source a type of flower which is currently out of season?
We are committed to using only the freshest locally-grown flowers; thus we cannot source/import flowers which are not currently in season.
Are peonies in
Yes, peonies are just starting to come into season for the spring. Peonies start at $10 per stem (and can go up to $25 per stem depending on the rarity of the type). Due to the high cost per stem, we typically only include peonies in $100+ designer's choice arrangements. While we are happy to incorporate peonies (if available) into arrangements at any price point, please note that as a result of the high cost per stem, requesting that we include peonies will significantly impact the size of your arrangement.
Do you have a “cash
No. All delivery and pick up orders must be pre-paid via credit card or debit card.
Do you accept PayPal or Venmo?
No.
Do you accept ApplePay or AndroidPay?
No.
Do you offer a delivery discount if the address is just a couple of blocks away?
Our system is set up to charge a flat rate of $15 within San Francisco city limits, but we will always amp up a bouquet with a handful of extra stems if the delivery address is within a few blocks of our location at 240 Fell Street.
Where can I find more examples of your work?
Please see our online Gallery, our Instagram feed, our Yelp page, our Pinterest page, our Facebook page, and our Google Local page.
Do you ever call ahead and alert the recipient to his or her flowers' arrival?
No, we have no intention of ruining any surprises. :) Our couriers do reserve the right to contact recipients if their assistance is absolutely necessary in gaining access into a high-security building in order to successfully complete a delivery.
Is a receipt attached to the flowers?
No, we do not attach receipts to our floral arrangements. A receipt is sent via e-mail to the sender only, never to the recipient.
Do certain seasonal flowers last longer than others?
Yes. Most varieties of cut flowers last about a week with proper care. Orchids, Hawaiian tropicals
Do you keep a record of past order information?
For your convenience, you may create an online account with us for a more streamlined checkout process: https://flowerssf.bloomnation.com/customer/accoun...
Our system stores order information (i.e. description of floral arrangement, total cost, delivery instructions, etc.) pertaining to past online orders; however, we do not yet have the capability to store past order information for orders placed over the phone.
Can I choose to remain anonymous?
If you would like to remain anonymous, simply let us know in the Special Instructions box at checkout. We will then omit your name or any information pertaining to your identity from the card attached to your order. Please note, however, that we are required by law to disclose the sender's name in the case that a recipient contacts us and invokes the right to know.
Do you require a signature for deliveries?
For business deliveries, we require a signature by the recipient or an authorized receiver (business deliveries are typically accepted by a receptionist, concierge, mailroom attendant, or security desk). We do not require a signature for residential deliveries; our courier service does, however, offer a “signature required” option for residential deliveries by special request. Selecting this option would require our courier to return the flowers to our studio (as opposed to placing them securely in front of the door to a residence) in the event that the recipient (or an authorized receiver) is not directly available to sign for the delivery upon arrival and an additional fee of $15 would apply for a second delivery attempt. If you would like to request this option, please let us know in the Special Instructions section at check-out.
What is the best way to contact you on Mother's Day?
During Mother's Day Weekend, we can best be reached e-mail at order@flowerssf.com. If you would prefer to give us a call, please be sure to leave a voicemail message and we will respond as soon as possible. As we are a small business, our phone lines do become flooded on busy days, thus we recommend ordering online (and as far in advance as possible) on and around major floral holidays.
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Terms & Conditions / Substitutions Policy / Cancellation Policy
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- All flowers and colors are subject to seasonal and local availability. Due to seasonal and local variations of flowers and colors available, bouquets may differ from those shown. If a particular type of flower or vase is unavailable, we may substitute a similar element of equal or greater value to preserve the look and feel of our featured arrangements, with our designers paying careful attention to overall shape, size, style, and color combinations. With regard to our mixed bouquets, arrangements on the website are samples of our work only and represent the overall shape, size, style and basic color combinations. With regard to our single flower type arrangements, we will not substitute with another type of flower (thus, if you order a bouquet of roses, your recipient is guaranteed to receive roses), but may substitute with a similar color (for example, light pink for hot pink). Although specific varieties of flowers are defined in the description, we do reserve the right to make substitutions on the rare occasion that market conditions affect flower availability but will maintain the integrity of the proposed look, feel, and color scheme and will use flowers of equivalent value.
- Our couriers will make one single delivery attempt. In the rare instance that, after exhausting all possible options, it is simply impossible for a courier to complete a delivery (i.e. if our courier determines that there is no safe place to leave the flowers in front of a residence without risk of theft or damage and the recipient is not reachable at the phone number provided at the time of delivery), we will have our courier return the flowers to our studio and contact the sender for further instructions. Please note, we reserve the right to charge an additional $15 fee for redelivery if we are provided with an incorrect or undeliverable address. In the case that we have in good faith completed a delivery to an incorrect address provided by the customer, our business must be contacted with a forwarding address for the recipient by closing time on the date of delivery in order to offer a resolution.
- If a customer claims an order was not delivered, we ask that we are given 24 hours to investigate and to determine what has occurred. Our courier service utilizes sophisticated tracking software to ensure our deliveries arrive safely - thus, in the vast majority of cases, the missing delivery was accepted by a reception desk, concierge or mail room, the staff of which has not yet alerted the recipient to his or her flowers' arrival. In the rare event that we are unable to obtain the necessary information to determine what has occurred, we reserve the right to attempt a redelivery on the following business day.
- We offer a 100% satisfaction guarantee. If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement upon arrival, the sender or recipient should contact us directly. In almost every case, we will gladly exchange the arrangement. To request a replacement, we must be contacted within 24 hours of delivery, and the exchange must occur within our delivery area (San Francisco city limits). It is the responsibility of the sender to review all of the information provided on this website relating to exchanges and replacements.
- Orders canceled with 24 hours advance notice are eligible for a full refund. Orders canceled within 24 hours may be rescheduled for another date or the purchaser may receive a store credit for the full amount. Please note, we cannot cancel or modify an order once it has left our floral design studio. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of an incorrect office or home address. The customer may obtain new information so that the order may be properly delivered using correct information, but may be asked to pay an additional $15 redelivery fee if an attempt has already been made. Our business is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is completed, we may attempt to resolve the issue given we are contacted prior to closing time on the date of delivery,
- With regard to business and residential deliveries (corporate offices, retail stores, hotels, restaurants, apartment complexes, etc.), once an order has been accepted by an authorized receiver within a company or building, it becomes the responsibility of the concierge, receptionist, doorman, mailroom attendant, etc. to ensure the recipient is alerted to his or her flowers' arrival in a timely manner. Our business is not responsible for any delay, loss, theft or damage which occurs after a floral arrangement has been received by authorized personnel within a secured building, nor are we responsible for flowers expiring before their time due to a lack of proper care (such as in the case of a recipient being away on vacation at the time of delivery).
- In the event that a recipient refuses to accept an arrangement of flowers, we will contact the sender and offer to redeliver the arrangement to another address in San Francisco on that same day for an additional fee of $15. Alternately, we may have the courier return the flowers to our studio and hold the arrangement for pick up by the sender until closing time. Please note, we do not offer refunds on arrangements which have been refused by recipients.
