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MOTHER'S DAY - FREQUENTLY ASKED QUESTIONS
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How can I place a Mother's Day order?
Our Mother's Day offerings are available to order via our Shop All tab: https://flowerssf.com/san-francisco-florist-flower-delivery/
What is your delivery area?
We deliver within San Francisco and the Greater Bay Area. Please view the Delivery Area tab for more information: https://flowerssf.com/blog/delivery-area-2534/
What are your business hours?
We are open Monday through Sunday from 9am to 5pm for delivery and pick up by pre-order.
What are your delivery hours? Are you able to accommodate requests for timed delivery?
Deliveries occur between the hours of 9am and 5pm. We cannot accommodate requests for more specific delivery times within this window.
What is your delivery fee?
Our delivery fee is $15 within San Francisco city limits (and $20 to Treasure Island). For delivery outside of San Francisco proper, our courier's fee ranges from $25 to $50 for delivery to Bay Area cities located within approximately 35 miles of San Francisco (please note, however, that delivery to parts of the Bay Area which are further than 35 miles from San Francisco will incur a fee of $50-$100 depending on the distance traveled).
What is a Designer's Choice floral arrangement? Will my arrangement look exactly like the picture?
Our approach to floral design is to focus on capturing the mood, style, feel and color palette of an arrangement rather than on matching the individual flower types to those depicted in an example photo. This allows us to source the absolute freshest botanical gems available from our growers each morning (as market availability varies from day to day) and to utilize our creativity and skill as designers. Unlike typical assembly-line floral operations that arrange cookie-cutter bouquets based on specific recipes, every one of our arrangements is seasonal, distinctive, and unique. If substitutions are necessary due to market availability, we will only substitute using flowers and vases of equal value. We focus on sourcing high-end flowers (so you won’t find the standard carnation, alstroemeria, statice, spider mum, shasta daisy, and baby’s breath fare in our arrangements). We will also take great care to ensure the arrangement is appropriate for the selected occasion (i.e. Mother's Day Day, love and romance, birthday, professional thank you, sympathy, sending cheer, congratulations, get well, etc.). When you select a product from our online catalogue, we will match the arrangement shown in the example photo as closely as possible and strive to preserve the integrity of its color palette, size, style, scale, shape, look, feel, mood, and texture but the resulting design will not look exactly like the picture. Our extremely high standards for design and customer service, experience level, and limited production ensure a quality and dependability of sustainably sourced product from growers we personally visit and materials we meticulously select. All of our floral arrangements are expertly crafted by an artisan with 35 years of experience to please our discerning clients who value the difference.
What types of flowers can I expect to be included in my arrangement?
All of our floral arrangements are made to order with seasonal, locally sourced flowers and foliage. We use a carefully curated selection of high-quality fresh flowers we source from our growers on a daily basis.
Depending on the season, your bouquet may include: garden roses, dahlias, roses, peonies, orchids (phalaenopsis/dendrobium/cymbidium/vanda/mokara/bat flower), David Austin garden roses, ranunculus, anemone, ornamental kale, calla lilies, mini calla lilies, tea roses, spray roses, sweetheart roses, hydrangea, astilbe japonica, lilac, stargazer lilies, casablanca lilies, asiatic lilies, oriental lilies, tiger lilies, parrot tulips, double tulips, Dutch tulips, French tulips, sunflowers, veronica, scabiosa, snapdragon, hyacinth, freesia, delphinium, ipomea morning glory, daffodils, lisianthus, matsumoto, liatris, forget-me-not, bouvardia, lupin, campanulas, paper white, magnolia, lotus pods, star of Bethlehem, viburnum, myrtle, grevillea, irises, sweetpea, delphinium, larkspur, gardenia, cushion flowers, allium, goldenrod solidago, hypericum berries, agapanthus, narcissus, gerbera daisies, marguerite daisies, chrysanthemums, bells of Ireland, tuberose, barbatus green balls, naked ladies, aster, hellebores, stephanotis, amaryllis, sedum, cosmos, nigella, gorse, privet, safflower, xeranthemum, yarrow, zinna, nerines, lily of the Nile, poppy, gaillardia, syringa forsythia, monkshood, clematis, nymphia water lilies, African lilac, celosia, stock, cornflower, ursinia, lavender, thistles, jasmine, rice flower, phlox, succulents, artichokes, kumquats, crocosmia coppertips, protea (king/pincushion/blushing bride), anthurium, bird of paradise, haliconia, trachelium, wisteria, rudbeckia black-eyed-susan, winter aconite, pomegranates, dwarf pineapple flowers, honeysuckle, blackberries, heather, camellia, feverfew, eucalyptus (baby blue/gunnii/silver dollar/seeded), curly willow, dogwood branches, kalanchoe, snow white berries, dusty miller, cherry blossoms, lily grass, kangaroo paw, craspedia billy balls, limonium caspia, aster solidago, astilbe, chamomile, wax flower, pine, holly, Queen Anne's lace, mint, rosemary, herbs, etc.
Can I customize the designs I see on your website?
We are able to customize for color scheme, style ("tight and compact" vs. "loose and airy"), shape ("one-sided" vs. "all-around"), height (“low and lush” vs. “tall and wispy”), and fragrance ("fragrant" vs. "non-fragrant") but we cannot guarantee availability of specific flower types, the exception being single-type flower arrangements such as our rose dozens - if you place an order specifically for roses, your recipient is guaranteed to receive roses. If you would like us to omit a specific type of flower or color from your arrangement (due to allergies or cultural significance, for example), please let us know in the Florist Instructions field at checkout and we will be more than happy to accommodate.
Is it possible to order a smaller or larger version of an arrangement I see on your website?
Yes. Simply select one of the Designer's Choice options listed on our website and indicate your preferred design (i.e. Cheerful, Pastels, etc.) in the Florist Instructions field at checkout. We have Designer's Choice options ranging from $150 to $1000 listed online - these are located on the last page on the very end of our list of products in the Shop All tab.
Is there a difference between ordering online and over the phone?
No: our website orders are received immediately and processed by the very same team members who manage our phone orders in-store, the family owners of our business, and are inputted into the exact same system (with identical pricing). A confirmation e-mail is sent to the customer directly after an order is placed. On average, ninety percent of our clients order via our website. Ordering online is just as safe, fast, and secure as speaking with a florist in person. Please rest assured that your order will reach our floral designers promptly and securely.
Could you take a picture of the arrangement prior to delivery?
Sorry, while we are always happy to do this on a normal day, due to the immense increase in order volume we do not have the capacity to offer photo confirmation on Mother's Day.
How has COVID-19 affected the floral industry?
The COVID-19 crisis has significantly impacted the floral import and export sector as well as local supply (which is functioning at about 30% capacity), thus our designers will be required to make substitutions in arrangements more often and to a greater degree than usual, and market prices remain higher than normal. If substitutions are necessary due to market availability, we will only substitute using flowers and vases of equal value.
What if I need delivery at or prior to a specific time?
On Mother's Day Day, deliveries will occur between 9am and 5pm (some residential orders may arrive slightly outside of these hours). While we intend to make every effort to deliver orders as early in the day as possible, regrettably, we cannot accommodate requests for specific delivery times. By placing an order with us, clients acknowledge that they have read and do hereby accept these delivery terms. We cannot be responsible for any requests for more specific delivery times submitted via this website. We always encourage our clients to beat the rush and schedule the delivery to arrive earlier in the week.
What do you recommend?
Our Designer's Choice floral arrangements allow our designers the creative freedom to arrange with the freshest and most eye-catching seasonal blooms available on the market on a particular day.
What is the minimum for delivery and pickup between May 6th and May 12th?
Floral arrangements start at $150. Orchid plants start at $100. The delivery minimum is subject to increase closer to Mother's Day due to anticipated wholesale price increases and high demand.
Why are flower prices significantly higher on and around Mother's Day?
You may be wondering why our prices are higher for the week surrounding Mother's Day as compared to the cost of some of our regular offerings. Due to an increase in demand, as well as higher labor and transport costs, flower growers and wholesalers raise their prices at least 2x during the week preceding Mother's Day. In fact, prices on the flower market begin to increase as early as two weeks before Mother's Day and remain at a significantly higher price point for several days after the fact. This means that in order for us to be able to replicate an arrangement which is offered for $100, for example, on a regular day, we would require a minimum budget of $200 on and around Mother's Day to achieve a similar size and quality. Therefore we must implement a higher minimum in order to ensure we are able to maintain our usual artistic standard and to provide the same quality and service our clients expect during this peak time.
Do you offer same-day delivery and pick up?
Same-day delivery (and pickup) is available within San Francisco and the Greater Bay Area. If the website is still accepting orders for a particular day, this means we are not yet at capacity and are still able to fulfill additional orders.
Do you offer curbside and/or in-store pickup? How can I schedule a pick up order?
To place an order for pick up, please select the Pick Up option during the checkout process. Pick up is available Monday through Sunday from 9am to 5pm. Kindly indicate a time window during which you will arrive and a preference for curbside versus in-store pick up in the Special Instructions field at checkout. Our studio is located at 240 Fell Street, San Francisco, CA 94102 (between Franklin Street and Gough Street) directly below the Church of the Nativity. We are located in the center of the block which has a Walgreens at one end and the SF Jazz Center on the other. The building is beige and tan colored and ours is the black gate to the left of the main one.
My recipient’s address is outside of your delivery area - is it still possible to order with you?
Some of our clients opt to utilize the services of third-party delivery companies such as Uber, Lyft, DoorDash, TaskRabbit, Senpex, and Shipbird to pick up flowers from our studio to deliver to cities outside of our delivery area. In such cases, please select the Pick Up option and indicate which courier service will be picking up the flowers in the Florist Instructions section at checkout. Please note, however, that we are not responsible for any delay, loss, theft, or damage that occurs after the floral arrangement leaves our studio should you decide to hire a courier independently.
Is your San Francisco location a retail space?
No, our floral design studio is not open to the public.
Where is your floral design studio located?
We are located at 240 Fell Street, San Francisco, CA 94102 in the Hayes Valley neighborhood.
Are you able to recreate a design from a picture I found online?
While we are glad to accommodate requests for color scheme for our Designer's Choice arrangements, in the interest of ensuring we offer a curated selection of the absolute freshest and most striking seasonal flowers available on the market, we cannot accept requests for highly customized designs for Mother's Day.
What types of flowers do you typically have in stock?
We source flowers from local growers and wholesalers on a daily basis and maintain a large selection of seasonal blooms - our website is the best indicator of our current stock as we make a point to update availability as often as possible.
Which size arrangement (Standard/Deluxe/Premium) is depicted in the primary product photo?
Our primary product photos generally depict arrangements in a Standard size unless otherwise noted in the product description.
How do I take care of my flowers and/or plants?
Please visit the FAQ (Part 2) tab for detailed instructions on caring for flowers and plants.
Where can I find reviews of your design work?
https://www.bloomnation.com/florist/elizabeth-s-fl... 5 Stars
https://flowerssf.com/reviews/ 5 Stars
Yelp 5 Stars
Google Local 4.9 Stars
Facebook 4.5 Stars
We are proud to say that, between our various social media platforms (Yelp, Facebook, Google Local, BloomNation, etc.), we have received over two thousand five-star reviews.
Where might I view your business' awards/recognition?
What are your delivery terms?
- Orders are guaranteed to be delivered on the date specified.
- We cannot accommodate requests for more specific delivery times within our 9am-5pm delivery window.
- Please ensure that the recipient or authorized receiver (i.e. concierge, reception, etc.) is available to receive during the selected time window, or that there is a safe place (i.e. a secure, covered area by the front door) where a courier may leave the flowers, otherwise the flowers will be returned to us and the sender will be subject to a redelivery fee equal to the delivery fee originally paid. (Alternately, we may hold the flowers at our design studio for customer pick up.)
- Business deliveries are guaranteed to arrive before
- It is the client's responsibility to ensure all order information (delivery date, recipient's name, address, phone number, card message) is correct in order to guarantee a successful delivery. Please refer to your order confirmation email and contact us immediately if any corrections must be made.
I am receiving an error message at checkout - can you help?
Of course! If you are seeing an error message at checkout, it is usually for one of three reasons: an order has been started on a prior date or you have selected a past date on the delivery calendar and it remains in your cart (in which case it will need to be deleted before a new order can be placed), our same day delivery cut-off time passes as the order is being completed (in which case we recommend selecting the next available delivery date), or the delivery zip code is outside of San Francisco (in which case we will not be able to fulfill your order). Please give us a call or send us an e-mail if you are experiencing issues and we will be glad to help!
Do you accept orders from international clients?
Yes. (If you are placing your order from outside of the United States and have an international phone number, please include it in the Florist Instructions section at check-out.)
Are the flowers guaranteed to be delivered
Yes! Orders are 100% guaranteed to be delivered on the date specified. If you have placed an order to be delivered on a certain day, we will ensure it arrives on that specific day.
(Our guarantee does not apply to deliveries delayed by conditions beyond our control including but not limited to: acts of God; severe weather conditions; acts of public enemies or terrorists; war; strikes; and civil commotion.)
Do you carry dyed flowers?
No.
Do you carry artificial flowers?
No.
Are your flowers organic?
In addition to our locally sourced product, we offer a wide variety of organic blooms. Please note that, like organic produce, organic flowers may have slight natural imperfections, but are guaranteed to be free of pesticides.
Do you offer wrapped/hand-tied bouquets?
No. All of our arrangements are designed in vases full of water to ensure longevity and to preserve the integrity of the design.
What sort of vases do you use?
We use a wide variety of high-quality reusable vases, most frequently clear glass, cement stone, or handmade ceramic vases from Portugal and Poland. We also have the ability to source natural wooden boxes (made in San Francisco), bamboo boxes, live moss "bird's nest" vases, combination ceramic and cement vases, genuine crystal vases, and burlap-sleeved glass vases.
Will the flowers arrive enclosed in a box?
Never. Our flowers are delivered meticulously arranged by an experienced designer in vases full of water.
Are you able to call ahead and schedule a delivery time with the recipient?
Unfortunately, we cannot coordinate delivery time with recipients prior to delivery on Mother's Day. Please ensure your recipient (or an authorized receiver) is available to receive between 9am and 5pm on the date selected (or that there is a concierge desk or a secure, covered area by the door where our courier may safely leave the flowers) prior to placing an order with us.
Do you stand by your products?
Absolutely. We design our floral arrangements with the freshest flowers available on the market, sourced from our growers each and every morning, and we take great pride in our work. Our family has worked hard to build our 35-year reputation on quality and customer service. For more information regarding our delivery policies, please view the Terms & Conditions section at the bottom of this page. If you have any concerns regarding the quality of your arrangement, please reach out to us by phone or e-mail. We are always grateful for feedback and happy to help.
How does delivery to businesses work?
Deliveries to business addresses are guaranteed to arrive between 9am and 5pm. If you are ordering to a business address, please ensure the recipient will be on-site to receive the flowers until 5pm as we will not be able to accommodate last-minute address changes. While we will make every effort to deliver as early as possible, if there is a chance the recipient may leave work early on Mother's Day, we recommend ordering to their residence instead. For business deliveries, kindly leave a suite number and/or floor number and/or company name in addition to the address of the building. Please note, the vast majority of business deliveries are accepted by reception areas, security desks, and mailrooms - in accordance with company security policies - the staff of which are tasked with alerting company employees to the arrival of incoming packages. Office buildings generally do not permit couriers to hand-deliver directly to a recipient's desk. Once a delivery has been accepted by authorized personnel within an office building or retail store, it becomes the responsibility of the company to ensure the flowers reach the recipient in a timely manner. Please be aware that florists, unfortunately, do not have control over how quickly reception staff
How does delivery to residences work?
For residential deliveries, orders will be placed as securely as possible in front of the door if the recipient is not at home unless we receive prior instruction from the sender not to leave the flowers at the door. Please include as much information as possible to help our courier complete the delivery successfully by including detailed delivery information (such as door codes, building entry instructions, where to leave the flowers if the recipient is not at home, etc.) in the Florist Instructions box during the checkout process. Please be aware that many apartment buildings are inaccessible to delivery personnel without a door code or someone being present. If our courier determines that there is no secure place to leave the flowers outside of a building, he or she will contact the recipient for further instructions (for example, the recipient may instruct us to leave the arrangement in the care of neighbors or a nearby business such as a cafe attached to an apartment complex). If we are unable to complete a delivery despite our best efforts to access a building and coordinate with the recipient, we will contact the sender for further instructions (i.e. to reschedule the delivery for another date or time, to reroute the delivery to a different address, or to hold the arrangement at our studio for customer pick up). Please note that, in situations in which the recipient is unreachable at the phone number provided and it is simply impossible for our courier to safely complete a delivery after having exhausted all practicable options (our couriers will not, for example, leave a floral arrangement right on the sidewalk of a busy street or out in the rain due to the risk of theft or damage), or in the event that we are provided with an incorrect delivery address, an additional charge equal to the delivery fee originally paid will apply to reschedule and redeliver an order. Please do rest assured that our couriers do everything in their power to ensure that your flowers arrive promptly at their destination.
Do you deliver to hospitals?
Yes. (Hospital deliveries are typically accepted by a security desk - the attendant then informs the nurses’ station at the appropriate department of the flowers’ arrival. The nurses’ station will then task a nurse with retrieving the flowers and transferring them to the recipient’s room. As nurses are generally very busy attending to patients, please note that this process can take some time. Please be aware that ICU patients, as well as patients in psychiatric facilities, are generally not permitted to receive flowers. Please also keep in mind that California Pacific Medical Center (CPMC) & UCSF Medical Center both have multiple campuses in the city - and several buildings per campus all of which have different street addresses - thus it is imperative that we have the correct address in order to successfully complete a delivery to these hospitals.)
Do you deliver to schools/universities?
Yes. (With regard to educational institutions, please keep in mind that most universities do not allow classroom deliveries for students; these deliveries must be directed to dormitories. High schools do not accept deliveries for students.)
Do you deliver to hotels?
Yes. (For hotel delivery, please provide us with the name of the person under which the reservation was made in addition to the name of the recipient. Hotel deliveries are typically accepted by a bell desk, concierge or doorman. Couriers are not generally permitted to hand-deliver directly to guest rooms. Once a delivery has been accepted by authorized personnel within the hotel, it becomes the responsibility of the concierge to ensure the flowers reach the recipient in a timely manner. Please be aware that florists, unfortunately, do not have control over how quickly hotel staff
Do you deliver to restaurants?
Yes. (Restaurant deliveries are typically accepted by a host/hostess or manager. Please ensure that the restaurant will open to receive the delivery during our stated delivery hours prior to placing an order with us.)
Do you deliver to conventions?
Yes, but please note that, in some cases, conventions do not have a protocol for accepting flower deliveries and security will not grant couriers access to the conference grounds thus we cannot guarantee hand-delivery to individual conference booths and may require the recipient be available to meet our courier in the main lobby.
Do you deliver to
Technically, yes, but please note that many USPS and UPS stores do not accept deliveries of perishables such as live flowers and plants. We strongly recommend contacting the mailbox store prior to placing an order with us to inquire as to their specific policy. Please note that we cannot guarantee that deliveries to P.O. boxes will be retrieved by the recipient in a timely manner.
Do you deliver to any other type of institution?
Yes, we also deliver to corporate offices, residential buildings, retail stores, hospice care facilities, retirement centers, funeral homes, rectories, churches, convention centers, etc.
Do you deliver to airports?
No.
Are you a member of a wire service?
Absolutely not. We are a completely independent, family owned and operated business.
Do you ever outsource orders to other flower companies?
No.
Could I walk in and place my order?
As our studio space is not open to the public, we ask that you place your order with us either online or by phone.
How do you handle multiple orders?
Our website allows for multiple orders to be placed for delivery to the same address on the same date. Simply place the floral arrangements you would like to order in your cart, choose a delivery date, and provide us with the names of all of the individual recipients and card messages you would like us to include in the Florist Instructions box you will find at checkout. (We are more than willing to handwrite a separate card for each recipient if necessary.) Orders for multiple floral arrangements to be delivered to the exact same location simultaneously will only incur one single delivery charge.
There has been an issue with my delivery - can you help?
Of course. If you are experiencing an issue with your delivery, please reach out to us by email at order@flowerssf.com and will we be glad to help!
(The most common issue with business deliveries is that an order was received on a recipient's behalf, but the person who accepted it has not yet alerted the recipient to its arrival. If your delivery was scheduled for a particular time frame, and you have not yet heard from the recipient, your order most likely remains in the care of the company's or building's reception area, security desk, or mail room. Please keep in mind that office buildings must process an exponentially higher number of deliveries on Mother's Day, thus there may be a delay between the time our courier completes your delivery and the time that your recipient receives his or her flowers.)
Do you offer delivery confirmation?
Yes! All customers who place an order online through this website will receive a delivery confirmation via text message and/or e-mail. (Sorry, we do not offer delivery confirmation via voice call.)
What sort of a gift card will be included
Orders will include a card printed on designer John Henry paper and enclosed in an envelope. (Please note that our system cannot accommodate non-Latin/Roman alphabet characters or emojis.)
What if my card message is longer than the website allows?
Regrettably, our system cannot accommodate card messages longer than 500 characters at this time.
Is sender information visible on the card?
As our cards include recipient information and card messages only, please remember to sign your name!
Is it possible to cancel or reschedule my order?
Yes, with 24 hours advance notice. Requests must be submitted by e-mail to order@flowerssf.com. Please note, we cannot modify, cancel, refund or reschedule orders with less than 24 hours notice.
Is it possible to modify my order (i.e. card message, delivery address, date of delivery, etc.)
Yes - for order modifications, we can best be reached by e-mail at order@flowerssf.com. Please note, as we always do our best to deliver as early as possible on Mother's Day, we will not have the capacity to accommodate last-minute changes. Thus we ask that clients please submit their requests 24 hours prior to the date of delivery.
Can I drop off my own vase at your location to be reused for a delivery order?
Unfortunately, due to space limitations, we do not have the capacity to store customers’ own vases.
Could you give me a status update on my order?
If you have placed your order online, you will receive a text message and/or e-mail indicating that your floral arrangement has been delivered.
What is your range
We design floral arrangements from $150 to $1000+.
Could you deliver a single rose?
Sorry, no, we do not offer delivery of single flowers. For roses, we start at one dozen.
Do you carry rose petals?
No.
Do you offer
We offer double-stemmed cascading phalaenopsis (moth) orchid plants, presented in ceramic or cement stone vessels, and accented with decorative branches and moss.
Do you deliver rain or shine?
Yes!
Do you offer chocolates, balloons, gift baskets, wine/champagne, candles, or stuffed animals?
No. We are a small family business and prefer to concentrate on what we do best, thus we limit our focus to designer floral arrangements.
Could I drop off or mail a card or gift to your location to be delivered along with the flowers I have ordered?
Unfortunately, our business cannot assume responsibility for outside packages.
Could I request your courier deliver a verbal message or singing telegram along with the flowers?
Sorry, no, we do not offer this service.
Would it be possible to source a type of flower which is currently out of season?
We are committed to using only the freshest locally-grown flowers; thus we cannot source/import flowers which are not currently in season.
Do you have a “cash
No. All orders must be pre-paid via credit card or debit card.
Do you accept PayPal, Venmo, Apple Pay, Android Pay, Samsung Pay, or Google Pay?
No.
Where can I find more examples of your design work?
Photo Galleries
https://flowerssf.com/cms/index/gallery/
https://www.instagram.com/elizabethsflowerssanfrancisco/
https://www.instagram.com/explore/locations/6183934/
https://www.facebook.com/elizabethsflowerssf/
Yelp
https://www.yelp.com/biz/elizabeths-flowers-san-francisco
Google Local
https://www.pinterest.com/ElizabethsFlowersSF/
https://twitter.com/efsanfrancisco
Do you ever call ahead and alert the recipient to his or her flowers' arrival?
As a general rule, we do not call ahead, as we have no intention of ruining any surprises. We request a phone number for the recipient because sometimes doorbells are broken, apartment buildings are locked, companies have recently moved, etc. Our couriers will only contact recipients upon arrival if their assistance is absolutely necessary in gaining access into a secure building in order to successfully complete a delivery.
Is a receipt attached to the flowers?
No, we do not attach receipts to our floral arrangements. A receipt is sent via e-mail to the sender only, never to the recipient.
Do certain seasonal flowers last longer than others?
Yes, there is quite a bit of variation when it comes to the longevity of cut flowers. Most varieties last between a few days and a week depending on type, environment, and level of care. Orchids, Hawaiian tropicals
Do you keep a record of past order information?
For your convenience, you may create an online account with us for a more streamlined checkout process: https://flowerssf.bloomnation.com/customer/accoun...
Our system stores order information (i.e. description of floral arrangement, total cost, delivery instructions, etc.) pertaining to past online orders; however, we do not yet have the capability to store past order information for orders placed over the phone.
Can I choose to remain anonymous?
If you would like to remain anonymous, simply let us know in the Florist Instructions box at checkout. We will then omit your name or any information pertaining to your identity from the card attached to your order. Please note, however, that we are required by law to disclose the sender's name in the case that a recipient contacts us and invokes the right to know.
Do you require a signature for deliveries?
For business deliveries, we require a signature by the recipient or an authorized receiver (business deliveries are typically accepted by a receptionist, concierge, mailroom attendant, or security desk). We do not require a signature for residential deliveries; our courier service does, however, offer a “signature required” option for residential deliveries by special request. Selecting this option would require our courier to return the flowers to our studio (as opposed to placing them securely in front of the door to a residence) in the event that the recipient (or an authorized receiver) is not directly available to sign for the delivery upon arrival and an additional fee the delivery fee originally paid would apply for a second delivery attempt. If you would like to request this option, please let us know in the Florist Instructions section at check-out.
What is the best way to contact you on Mother's Day?
On Mother's Day, we can best be reached e-mail at order@flowerssf.com. If you would prefer to give us a call, please be sure to leave a voicemail message and we will respond as soon as possible. As we are a small business, our phone line does become flooded on busy days, thus we recommend ordering online (and as far in advance as possible) on and around major floral holidays.
What are your Terms & Conditions, Substitutions Policy, Cancellation Policy, Exchange/Replacement Policy, and Refund/Return Policy?
- All flowers and colors are subject to seasonal and local availability. Due to seasonal and local variations of flowers and colors available, bouquets may differ from those shown. If a particular type of flower or vase is unavailable, we may substitute a similar element of equal or greater value to preserve the look and feel of our featured arrangements, with our designers paying careful attention to overall shape, size, style, and color combinations. With regard to our mixed bouquets, arrangements on the website are samples of our work only and represent the overall shape, size, style and basic color combinations. With regard to our single flower type arrangements, we will not substitute with another type of flower (thus, if you order a bouquet of roses, your recipient is guaranteed to receive roses), but may substitute with a similar color (for example, light pink for hot pink). Although specific varieties of flowers are defined in the description, we do reserve the right to make substitutions on the rare occasion that market conditions affect flower availability but will maintain the integrity of the proposed look, feel, and color scheme and will use flowers of equivalent value.
- In the rare instance that, after exhausting all possible options, it is simply impossible for a courier to complete a delivery (i.e. if our courier determines that there is no safe place to leave the flowers in front of a residence without risk of theft or damage and the recipient is not reachable at the phone number provided at the time of delivery to assist in coordinating an alternate solution such as leaving the flowers in the care of a neighbor or nearby business), we will have our courier return the flowers to our studio and contact the sender for further instructions. We reserve the right to charge the original purchaser an additional fee for redelivery equal to the delivery fee originally paid if we are provided with an incorrect or undeliverable address. Please note, we cannot offer refunds or replacements in cases where we have in good faith completed a delivery after having been provided with an incorrect address.
- If a customer claims an order was not delivered, we ask that we are given 24 hours to investigate in order to determine what has occurred. Our couriers utilize sophisticated tracking software to ensure our deliveries arrive safely and take a photo of the arrangement at the drop-off point - thus, in the vast majority of cases, the missing delivery was accepted by a reception desk, concierge or mail room, the staff of which has not yet alerted the recipient to his or her flowers' arrival. On the rare occasion that we are not able to determine what has happened, we reserve the right to reattempt delivery on the following business day.
- We offer a 100% satisfaction guarantee. If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement upon arrival, the sender or recipient should contact us directly and provide a photo of the arrangement and we will gladly exchange it. To request an exchange, we must be contacted within 24 hours of delivery, and the recipient must be available to accept the replacement either on the original date of delivery or on the following business day and at the original location. If a client requests an exchange, the replacement arrangement provided will be the exact product originally purchased - clients may not request that we substitute with another design - and no more than one exchange may be requested per arrangement. It is the responsibility of the sender to review all of the information provided on this website relating to exchanges and replacements. Cut flowers are perishable from the moment they are cut from the living plant and are subject to variable conditions such as weather, room temperature, placement, air quality, watering, and general care. Due to the perishable nature of cut flowers and plants and all of the factors and variable conditions that affect lifespan, we do not offer returns or refunds (or partial refunds) on floral arrangements and potted plants.
- Orders canceled with 24 hours advance notice are eligible for a full refund. Orders canceled within 24 hours may be rescheduled for another date or the purchaser may receive a store credit for the full amount. Please note, we cannot cancel or modify an order once the arrangement has been created. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of an incorrect office or home address. The customer may obtain new information so that the order may be properly delivered using correct information, but will be asked to pay an additional redelivery fee equal to the delivery fee originally paid if an attempt has already been made. Our business is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is completed, we may attempt to resolve the issue given we are contacted prior to closing time on the date of delivery,
- It is the client's responsibility to ensure that all order information (delivery date, recipient name, address, phone number, card message) is correct. We are not responsible for instances in which having been provided with incorrect information affects our ability to deliver in a timely manner.
- With regard to business and residential deliveries (corporate offices, retail stores, hotels, restaurants, apartment complexes, etc.), once an order has been accepted by an authorized receiver within a company or building, it becomes the responsibility of the concierge, receptionist, doorman, mailroom attendant, etc. to ensure the recipient is alerted to his or her flowers' arrival in a timely manner. Our business is not responsible for any delay, loss, theft or damage which occurs after a floral arrangement has been received by authorized personnel within a secured building, nor are we responsible for flowers expiring before their time due to a lack of proper care (such as in the case of a recipient being away on vacation at the time of delivery).
- In the event that a recipient declines to accept an arrangement of flowers, we will contact the sender and offer to redeliver the arrangement to another address in the San Francisco Bay Area on that same day for an additional fee (calculated based on distance). Alternately, we may have the courier return the flowers to our studio and hold the arrangement for pick up by the sender until closing time. Please note, we do not offer refunds on floral arrang
- We reserve the right to cancel orders of products listed at an incorrect price due to photographical error, typographical error, or error in pricing information from our suppliers.
