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MOTHER'S DAY
If you are interested in placing an order for delivery after Mother's Day Weekend (May 11-12), please refer to our General Info & FAQ pages ( https://flowerssf.com/blog/faq-2534/ & https://flowerssf.com/blog/faq-2534/ ) and kindly place your order via our Shop All Products page: https://flowerssf.com/san-francisco-florist-flower...
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OUR LOCATION
Floral Design Studio - 240 Fell Street San Francisco, CA 94102 (Delivery by Pre-Order - By Appointment Only)
Elizabeth’s Flowers is a floral design studio located at 240 Fell Street in San Francisco’s Hayes Valley neighborhood. Previously located at 1 Bush Street in the Financial District, we have been designing arrangements for daily deliveries, special events, corporate/private accounts and home/business decor for over 30 years. We offer floral arrangements and living plants for delivery by pre-order. We deliver anywhere within San Francisco for a flat rate of $15. Our business hours during the week of May 6-12 are Monday through Sunday, 9am to 5pm (however, we are able to accept online orders via this website 24/7). Please note, our location is not a retail space and we are open by appointment only.
We are a small, local, family owned and operated florist known for artful and sophisticated designer arrangements. We are a mother, daughter, father (and occasionally grandma!) team, and our family has over 100 years of combined floral design experience. We use locally grown and organic flowers and we carry rare, unusual and exotic blooms. We strive to use the freshest sustainably sourced botanical gems the Bay Area has to offer in interesting and unexpected ways. All of our bouquets are one-of-a-kind and handcrafted by a floral designer with 30+ years of experience. We are proud to be a woman-owned business. Our floral design studio, located in the heart of Downtown San Francisco, was established by Elizabeth, a Polish immigrant artist, in 1989.
OUR FLOWERS
All of our floral arrangements are made to order with seasonal flowers and foliage. We use a carefully curated selection of locally sourced flowers of the absolute highest quality. All of our bouquets are one of a kind and consist of the freshest seasonal flowers, which we source from our local growers each and every morning.
HOW WE'RE DIFFERENT
Our extremely high standards for design and customer service, experience level, and limited production ensure a quality and dependability of sustainably sourced product from growers we personally visit and materials we meticulously select. All of our floral arrangements are expertly crafted by an artisan with 30 years of experience to please our discerning clients who value the difference.
OUR FLORAL ARRANGEMENTS
Each arrangement is designed in a ceramic or clear glass vessel with an assortment of seasonally available flowers and created as a designer’s choice in the color palette of your choosing. We are able to customize arrangements with regard to color scheme and honor requests to omit certain flowers (due to allergies, for example); however, as our stock is dependent on seasonal and local availability, we cannot 100% guarantee requests to include specific flower types. If you would like us to either include or omit roses in our designer's choice arrays, please do let us know.
To view examples of our designer's choice arrangements, please visit our Gallery: https://flowerssf.com/cms/index/gallery/?gallery_...
For the week preceding Mother's Day (from May 6 to May 12), our floral arrangements start at $75 and living plants (potted orchids and succulent gardens) start at $50 . We offer classic dozens of roses (in reds, pinks, and whites) as well as customized and designer’s choice vase arrangements featuring various combinations of seasonal flowers such as lilac, peonies, roses, garden roses, spray roses, casablanca lilies, cymbidium orchids, dendrobium orchids, cascading phalaenopsis (moth) orchids, calla lilies, snapdragon, lisianthus, freesia, stargazer lilies, protea, ornamental kale, hydrangea, gerbera daisies, stock, ranunculus, Hanoi ranunculus, Dutch tulips, double tulips, hybrid fringe tulips, curly willow, wildflowers, wax flower, dogwood, mokara orchids, dusty miller. pincushion protea, silver dollar eucalyptus, safari sunset, seeded eucalyptus, and various types of greenery and foliage to create a tasteful, artistic and elegant Valentine's Day arrangement. Please note, we do not have the capacity to source out of season flowers.
We use a wide variety of high-quality vases, most frequently Go Green recycled glass vases or handmade ceramic vases from Portugal and Poland. We also use natural wooden boxes (made in San Francisco), bamboo boxes, live moss "bird's nest" vases, ceramic and cement vases, stone vases, genuine crystal vases, and burlap-sleeved glass vases.
All floral arrangements are shown (in the primary online photo) in a Standard size unless otherwise indicated in the product description.
$75 - Smaller arrangement of high-quality flowers.
$100-$150 - Medium arrangement of high-quality flowers.
$175-$225 - Large arrangement of high-quality flowers.
$250+ - Grand arrangement of high-quality flowers.
$500-$1000+ - Extravagant arrangement of high-quality flowers.
VALENTINE’S DAY ROSES - VALENTINE’S CLASSICS REINVENTED
We source the most beautiful premium long-stemmed roses possible (in reds, pinks, whites, oranges, and yellows) and arrange them with modern accents, decorative branches, and interesting foliage - absolutely no baby’s breath here! Our rose arrangements are presented in high-quality clear glass or ceramic vases. We aim to create the most elaborate and impressive rose arrangements to stun and delight your loved ones this Valentine’s Week.
1 Dozen Roses (In a Vase) $75
1.5 Dozen Roses (In a Vase) $100
2 Dozen Roses (In a Vase) $125
3 Dozen Roses (In a Vase) $175
4 Dozen Roses (In a Vase) $225
5 Dozen Roses (In a Vase) $275
100 Roses (In a Vase) $500
DESIGNER'S CHOICE ARRANGEMENTS
Our floral arrangements labeled "Designer's Choice" are one-of-a-kind designs which consist of the freshest seasonal blooms available on the local market on any particular day. The arrangements depicted in the photos serve only as examples of our Designer's Choice arrangements. Actual arrangements may vary in terms of flower type, vessel type, color scheme, and overall design depending on seasonal and local availability - but will be similar in size and include flowers of equal value.
CUSTOM ARRANGEMENTS
We are able to customize arrangements with regard to color scheme and honor requests to omit certain flowers (due to allergies, for example); however, as our stock is dependent on seasonal and local availability, we cannot 100% guarantee requests to include specific flower types.
To view examples of our custom design work, please visit our Gallery: https://flowerssf.com/cms/index/gallery/?gallery_...
PRICING
The cost of a floral arrangement is dependent on size and dimensions, stem count and fullness, flower type and seasonality, vessel quality, and the complexity of the design. Stem count is dependent on the type and cost of the specific flowers included in a particular bouquet. We design floral arrangements from $75 to $1000. If you are looking for something truly extravagant, the sky is the limit!
VASE ARRANGEMENTS
- Standard $75
(6"x6" square or round vase / ~10” total height)
*Perfect for a desk, coffee table, or bedside table.
- Deluxe $125-$150
(7" square or round clear glass vase / ~16” total height)
*Perfect for a desk or dinner table.
- Premium (Large) $175-$200
(12” clear glass or ceramic cylinder vase or 7"x7" vase) - This size arrangement may be designed in a "tall and elaborate" (loose and airy) or in a "low and lush" (shorter and compact) style; please indicate a preference at checkout.
*Perfect for an office, larger table or grand entryway.
- Extra Large $250+
- Grand $500+
- Extravagant $1,000+
LIVING PLANTS
We offer succulent gardens as well as cascading phalaenopsis (moth) orchid plants, accented with succulents and/or air plants, decorative branches and moss, and presented in ceramic pots or rustic wooden vessels.
Orchids
- 1 Double-Stemmed Orchid Plant $50
- 2 Double-Stemmed Orchid Plants $100
- 3 Double Stemmed Orchid Plants $150
- 6 Double-Stemmed Orchid Plants $300
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Succulents
- 5"x5" Succulent Garden $50
- 6"x6" Succulent Garden $75
- 7"x7" Succulent Garden $100
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FREQUENTLY ASKED QUESTIONS
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What are the most popular flowers to send on Mother's Day?
The classic dozens of roses, as they symbolize love across cultures.
Is there a difference between ordering online and over the phone?
We are frequently asked if there is a difference between ordering online and placing an order over the phone, and the answer is no: our website orders are received immediately and processed by the very same team members who manage our phone orders in-store, the family owners of our business, and are inputted into the exact same system (with identical pricing). A confirmation e-mail is sent to the customer directly after an order is placed. Thus, ordering online is just as safe, fast, and secure as speaking with a florist in person. Please rest assured that your order will reach our floral designers promptly and securely.
Is it possible to place a pre-order for Mother's Day ?
Of course, we invite you to view our Mother's Day collection: https://flowerssf.com/san-francisco-florist-flower-delivery/occasions/mother-s-day/
What if I need delivery at or prior to a specific time?
During Mother's Day Weekend (Friday, May 10 to Sunday, May 12), deliveries will occur during the hours of 9am to 5pm. (A select few orders may arrive slightly outside of these hours.) While we intend to make every effort to deliver orders as early in the day as possible, regrettably, we cannot guarantee requests for specific delivery times.
I am attempting to order an arrangement but it is not available for delivery on Mother's Day - can you help?
In the interest of offering a curated selection of high-quality blooms, certain arrangements in our catalog have been disabled for Mother's Day Weekend. While some arrangements currently featured on our website may not be available for delivery on Mother's Day, we invite you to explore the multitude of other options we offer in our "Mother's Day Arrangements" section: https://flowerssf.com/san-francisco-florist-flower-delivery/occasions/mother-s-day/
What is the best way to search for a Mother's Day arrangement online?
We recommend visiting our "Mother's Day Arrangements" tab to view the full scope of our online offerings: https://flowerssf.com/san-francisco-florist-flower-delivery/occasions/mother-s-day/
What do you recommend?
Roses, due to their symbolism, are always a classy choice. As far as mixed bouquets, our Designer's Choice floral arrangements and allow our designers the creative freedom to arrange with the freshest and most eye-catching seasonal blooms available on the market on a particular day. As our Designer's Choice arrangements feature seasonal flowers exclusively, they are also a better value than custom mixed arrangements.
Are peonies in
Yes, peony season has begun! Peonies start at $10 per stem (and can go up to $25 per stem depending on the rarity of the type). Due to the high cost per stem, we typically only include peonies (if available) in $150+ designer's choice arrangements. While we are happy to incorporate peonies into arrangements at any price point, please note that as a result of the high cost per stem, requesting that we include peonies will significantly impact the size of your arrangement.
What is a Designer's Choice floral arrangement?
Our floral arrangements labeled "Designer's Choice" are one-of-a-kind designs which consist of the freshest seasonal blooms available on the local market on any particular day. The arrangements depicted in the photos serve only as examples of our Designer's Choice arrangements. Actual arrangements may vary in terms of flower type, vessel type, color scheme, and overall design depending on seasonal and local availability - but will be similar in size and include flowers of equal value.
Will my arrangement look exactly like the picture?
Due to natural variations in flowers as well our commitment to sourcing the freshest possible blooms each morning, arrangements may differ slightly from those shown on our website. Our designers do take great care to preserve the integrity of the the size, scale, look, feel, style, texture, and color palette of the original design. If substitutions are necessary due to market availability, we will only substitute using flowers of equal or greater value.
Why do you call it the "Week of Mother's Day?"
As Mother's Day falls on a Sunday, many of our clients opt to have flowers delivered on a weekday prior to the actual date as this ensures the recipient will get to enjoy her flowers at her desk in the office.
When do you recommend I place my Mother's Day order?
As soon as possible. The earlier an order is placed, the more customizations we are able to accommodate, the larger the selection available, and the earlier in the day the delivery will occur.
Are your roses long-stemmed?
Yes.
What is the minimum for delivery?
We have a $75 minimum for delivery between May 6th and May 12th (with the exception of our Cascading Phalaenopsis Orchid Plants and our selection of Succulent Gardens all of which are featured on our website and start at $50). The delivery minimum is subject to increase closer to the date due to anticipated wholesale price increases and high demand.
Why are flower prices significantly higher on and around Mother's Day?
You may be wondering why our prices are higher for the week surrounding May 12th as compared to the cost of some of our regular offerings. Due to an increase in demand, as well as higher labor and transport costs, flower growers and wholesalers raise their prices at least 2x during the week preceding Mother's Day. In fact, prices on the flower market begin to increase as early as a week before Mother's Day. This means that in order for us to be able to replicate an arrangement we typically offer, we would need a higher budget to work with on Mother's Day to achieve a similar size and quality. Therefore we must implement a higher minimum in order to ensure we are able to provide the same quality and service our customers expect during this peak time.
Are mixed bouquets a better value than dozens of roses on Mother's Day?
This is actually a common misconception. While the market price of roses does increase on Mother's Day, it also increases for all other flowers, many of which are even more expensive than roses.
What types of flowers do you typically have in stock?
We source flowers from local growers and wholesalers on a daily basis and maintain a large selection of seasonal blooms - our website is the best indicator of our current stock as we make a point to update availability as often as possible.
Which size arrangement (Standard/Deluxe/Premium) is depicted in the primary product photo?
Our primary product photos generally depict arrangements in a Standard size unless otherwise noted in the product description.
Where can I find reviews of your design work?
https://www.bloomnation.com/florist/elizabeth-s-fl...
We are proud to say that, between our various social media platforms (Yelp, Facebook, Google Local, BloomNation, etc.), we have received over a thousand five-star reviews.
Where might I view your business' awards/recognition?
What are your business hours?
During the week of May 6-12, our business hours are Monday through Sunday from
Is your 240 Fell Street location a retail space?
No, we are a delivery-only business.
What are your delivery hours?
During the week preceding Mother's Day, our delivery hours are
Am I able to select a specific delivery time window?
During Mother's Day Weekend (Saturday, May 11 to Sunday, May 12), deliveries will occur between the hours of 9am and 5pm. (Deliveries to offices are guaranteed to arrive during business hours. Residential deliveries may arrive during or slightly outside of these hours. ) By placing an order with us, clients acknowledge that they have read and do hereby accept these delivery terms. We cannot be responsible for any requests for more specific delivery time windows submitted via this website.
Will you accept same day delivery orders on Mother's Day?
Unfortunately, we will not have the capacity to accept same day delivery orders during Mother's Day Weekend (May 11-12).
What are your delivery terms?
- Orders are guaranteed to be delivered on the date specified.
- We cannot guarantee requests for more specific delivery times within our 9am-5pm delivery window on Saturday, May 11th or Sunday, May 12th.
- Please ensure that the recipient or authorized receiver (i.e. concierge, reception, etc.) is available to receive during the selected time window, or that there is a safe place (i.e. a secure, covered area by the front door) where a courier may leave the flowers, otherwise the flowers will be returned to us and you will be subject to a $15 redelivery fee. (Alternately, we may hold the flowers at our design studio for customer pick up.)
- It is the client's responsibility to ensure all order information (recipient's name, address, phone number, card message) is correct in order to guarantee a successful delivery. Please refer to your order confirmation email and contact us immediately if any corrections must be made.
- Business deliveries are guaranteed to arrive before
What is your delivery area?
We deliver within San Francisco city limits (excluding Treasure Island and SFO).
Do you deliver outside of San Francisco?
No.
What is your delivery fee?
Our delivery fee is $15 within San Francisco city limits. Orders for multiple floral arrangements to be delivered to the exact same location at the same time will only incur one single delivery charge.
How do you handle deliveries?
Deliveries within San Francisco are completed by our in-house team of professional couriers. For delivery outside of San Francisco, we partner with a highly acclaimed courier service.
If I phone in my order, will it get there faster?
No, we have the capability to process online orders much more quickly than phone orders.
My recipient’s address is only a block from your location, can you deliver right away?
While distance is one factor in delivery speed, a particular day's order volume is the deciding factor in how quickly we are able to deliver. Our bouquets are made to order and orders are delivered on a first-come-first-serve basis. Unfortunately, we cannot accommodate rush or same day deliveries during Mother's Day Weekend (May 11-12).
Am I able to customize your designer's choice arrangements?
We have the capacity to customize orders with regard to color scheme and will honor request to omit certain flowers (due to allergies to fragrance or pollen, for example). Please do let us know if you would prefer we include or omit roses in the design you have selected. However, as all flowers and colors are subject to seasonal and local availability, customization requests are not guaranteed. Please view the "Our Floral Arrangement" section for a list of the flowers currently in season.
I am receiving an error message at checkout - can you help?
Of course! If you are seeing an error message at checkout, it is usually for one of three reasons: an order has been started on a prior date or you have selected a past date on the delivery calendar and it remains in your cart (in which case it will need to be deleted before a new order can be placed), our same day delivery cut-off time passes as the order is being completed (in which case we recommend selecting the next available delivery date), or the delivery zip code is outside of San Francisco (in which case we will not be able to fulfill your order). Please give us a call or send us an e-mail if you are experiencing issues and we will be glad to help!
Do you accept orders from international clients?
Yes. (If you are placing your order from outside of the United States and have an international phone number, please include it in the Florist Instructions section at check-out.)
Are the flowers guaranteed to be delivered
Yes! Orders are 100% guaranteed to be delivered on the date specified. If you have placed an order to be delivered on a certain day, we will ensure it arrives on that specific day.
(Our guarantee does not apply to deliveries delayed by conditions beyond our control including but not limited to: acts of God; severe weather conditions; acts of public enemies or terrorists; war; strikes; and civil commotion.)
Can I schedule an order for pick up at your location?
Unfortunately, due to space limitations, we are at full capacity for pick up orders this year and are currently accepting orders for delivery only.
Could you take a picture of the arrangement prior to delivery?
Sorry, due to the immense increase in order volume we do not have the capacity to offer photo confirmation during Mother's Day Weekend.
Do you carry dyed flowers?
No.
Do you carry artificial flowers?
No.
Are your flowers organic?
In addition to our locally sourced product, we offer a wide variety of organic blooms. Please note that, like organic produce, organic flowers may have slight natural imperfections, but are guaranteed to be free of pesticides.
Do you offer wrapped/hand-tied bouquets?
No. All of our arrangements are designed in vases full of water to ensure longevity and to preserve the integrity of the design.
What sort of vases do you use?
We use a wide variety of high-quality reusable vases, most frequently clear glass, cement stone, or handmade ceramic vases from Portugal and Poland. We also have the ability to source natural wooden boxes (made in San Francisco), bamboo boxes, live moss "bird's nest" vases, combination ceramic and cement vases, genuine crystal vases, and burlap-sleeved glass vases.
Will the flowers arrive enclosed in a box?
Never. Our flowers are delivered meticulously arranged by an experienced designer in vases full of water.
Are you able to call ahead and schedule a delivery time with the recipient?
Unfortunately, we cannot coordinate delivery time with recipients prior to delivery during Mother's Day Weekend. Please ensure your recipient (or an authorized receiver) is available to receive between 9am and 5pm on the date selected (or that there is a concierge desk or secure, covered area by the door where our courier might safely leave the flowers) prior to placing an order with us.
Do you stand by your products?
Absolutely. We design our floral arrangements with the freshest flowers available on the market, sourced from our growers each and every morning, and we take great pride in our work. Our family has worked hard to build our 30-year reputation, and guarantee that the vast majority of our flowers (with the exception of a few naturally shorter-lasting varieties) will last a full week with proper care. If you have any concerns regarding the quality of your arrangement, please reach out to us by phone or e-mail. We are always grateful for feedback and happy to help.
How does delivery to businesses work?
For business deliveries, kindly leave a suite number and/or floor number and/or company name in addition to the address of the building. Please note, the vast majority of business deliveries are accepted by reception areas, security desks, and mailrooms - in accordance with company security policies - the staff of which are tasked with alerting company employees to the arrival of incoming packages. Office buildings generally do not permit couriers to hand-deliver directly to a recipient's desk. Once a delivery has been accepted by authorized personnel within an office building or retail store, it becomes the responsibility of the company to ensure the flowers reach the recipient in a timely manner. Please be aware that florists, unfortunately, do not have control over how quickly reception staff
How does delivery to residences work?
For residential deliveries, orders will be placed as securely as possible in front of the door if the recipient is not at home unless we receive prior instruction from the sender not to leave the flowers at the door. Please include as much information as possible to help our courier complete the delivery successfully by including detailed delivery information (such as door codes, building entry instructions, etc.) in the Florist Instructions box during the checkout process. Please be aware that certain apartment buildings are inaccessible to delivery personnel without a door code. With permission from the sender or recipient, couriers may leave floral arrangements in the care of neighbors or nearby businesses (for example, a cafe directly attached to an apartment complex) if they determine that there is no secure place to leave the flowers outside of a building. In such cases, if the recipient is unreachable at the phone number provided at the time of delivery, the courier will alert the recipient of their floral arrangement's location via voicemail or text message. If we are unable to complete a delivery despite our best efforts to access a building and coordinate with the recipient, we will contact the sender for further instructions (i.e. to reroute the delivery to a different address, to reschedule the delivery for another date or time, or to hold the arrangement at our studio for customer pick up). Please note that, in rare situations in which it is simply impossible for our courier to safely complete a delivery after having exhausted all practicable options (our couriers will not, for example, leave a floral arrangement right on the sidewalk of a busy street or out in the rain due to the risk of theft or damage), or in the event that we are provided with an incorrect delivery address, an additional $15 fee will apply to reschedule and redeliver an order. Please do rest assured that our couriers do everything in their power to ensure that your flowers arrive promptly at their destination.
Do you deliver to hospitals?
Yes. (Hospital deliveries are typically accepted by reception staff or nurses stations. Please be aware that ICU patients, as well as patients in psychiatric facilities, are generally not permitted to receive flowers. Please also keep in mind that California Pacific Medical Center (CPMC) & UCSF Medical Center both have multiple campuses in the city - and several buildings per campus all of which have different street addresses - thus it is imperative that we have the correct address in order to successfully complete a delivery to these hospitals.)
Do you deliver to schools/universities?
Yes. (With regard to educational institutions, please keep in mind that most universities do not allow classroom deliveries for students; these deliveries must be directed to dormitories. Elementary schools, middle schools, and high schools do not accept deliveries for students.)
Do you deliver to hotels?
Yes. (For hotel delivery, please provide us with the name of the person under which the reservation was made in addition to the name of the recipient. Hotel deliveries are typically accepted by a bell desk, concierge or doorman. Couriers are not generally permitted to hand-deliver directly to guest rooms. Once a delivery has been accepted by authorized personnel within the hotel, it becomes the responsibility of the concierge to ensure the flowers reach the recipient in a timely manner. Please be aware that florists, unfortunately, do not have control over how quickly hotel staff
Do you deliver to restaurants?
Yes. (Restaurant deliveries are typically accepted by a host/hostess or manager. Please ensure that the restaurant will open to receive the delivery during our stated delivery hours prior to placing an order with us.)
Do you deliver to conventions?
Yes, but please note that convention center policy typically requires that our couriers deliver to a main reception area or security desk, thus we cannot guarantee hand-delivery to individual conference booths.
Do you deliver to
Technically, yes, but please note that some USPS and UPS stores do not accept deliveries of perishables such as live flowers and plants. We strongly recommend contacting the mailbox store prior to placing an order with us to inquire as to their specific policy.
Do you deliver to any other type of institution?
Yes, we also deliver to corporate offices, residential buildings, retail stores, hospice care facilities, retirement centers, funeral homes, rectories, churches, convention centers, etc.
Do you deliver to airports?
No.
What if I need delivery before
Unfortunately, we cannot guarantee requests for specific delivery times during Mother's Day Weekend.
Are you a member of a wire service?
Absolutely not. We are a completely independent, family owned and operated business.
Do you ever outsource orders to other flower companies?
No.
Could I walk in and place my order?
As our studio space at 240 Fell Street is not open to the public, we ask that you place your order with us either online or by phone.
Is it possible to schedule a delivery for a more specific time within your 9am-5pm delivery window?
Unfortunately, while we will make every effort to deliver as early in the day as possible, we cannot guarantee requests for more specific delivery times during Mother's Day Weekend.
How do you handle multiple orders?
Our website allows for multiple orders to be placed for delivery to the same address on the same date. Simply place the floral arrangements you would like to order in your cart, choose a delivery date, and provide us with the names of all of the individual recipients and card messages you would like us to include in the Florist Instructions box you will find at checkout. (We are more than willing to handwrite a separate card for each recipient if necessary.) Orders for multiple floral arrangements to be delivered to the exact same location simultaneously will only incur one single $15 delivery charge.
Is it possible to order a smaller or larger version of an arrangement I see on your website?
Yes, of course, provided your budget meets our minimum of $75. Simply place your order via our Custom Arrangement tab (https://flowerssf.com/custom-flower-arrangements), state your budget, and list the name of the arrangement in the Florist Instructions section you will find at check-out.
There has been an issue with my delivery - can you help?
Of course. If you are experiencing an issue with your delivery, please reach out to us by email at order@flowerssf.com and will we be glad to help!
(The most common issue with business deliveries is that an order was received on a recipient's behalf, but the person who accepted it has not yet alerted the recipient to its arrival. If your delivery was scheduled for a particular time frame, and you have not yet heard from the recipient, your order most likely remains in the care of the company's or building's reception area, security desk, or mail room. Please keep in mind that office buildings must process an exponentially higher number of deliveries on Mother's Day Weekend, thus there may be a delay between the time our courier completes your delivery and the time that your recipient receives his or her flowers.)
Do you offer delivery confirmation?
Yes! All customers who place an order online through this website will receive a delivery confirmation via e-mail. (Sorry, we do not offer delivery confirmation via text message or voice call.)
Can you guarantee morning delivery on Mother's Day?
While we will make every effort to deliver orders as early as possible, we cannot guarantee requests for specific delivery times during Mother's Day Weekend.
What sort of a gift card will be included
Orders will include a card printed on designer John Henry paper and enclosed in an envelope. (Please note that our system cannot accommodate non-Latin/Roman alphabet characters or emojis.)
What if my card message is longer than the website allows?
In order to be able to accommodate our increased order volume during Mother's Day Weekend, we ask that you limit your card message to 210 characters.
Is sender information visible on the card?
As our cards include recipient information and card messages only, please remember to sign your name!
Is it possible to cancel or reschedule my order?
Yes, with 24 hours advance notice. Requests must be submitted by e-mail to order@flowerssf.com. Please note, we cannot modify, cancel, refund or reschedule orders with less than 24 hours notice.
Is it possible to modify my order (i.e. card message, delivery address, date of delivery, etc.)
Yes - for order modifications, we can best be reached by e-mail at order@flowerssf.com. Please note, as we always do our best to deliver as early as possible on Mother's Day, we will not have the capacity to accommodate last-minute changes. Thus we ask that clients please submit their requests 24 hours prior to the date of delivery.
Can I drop off my own vase at your location to be reused for a delivery order?
Unfortunately, due to space limitations, we do not have the capacity to store customers’ own vases.
Could you give me a status update on my order?
If you have placed your order online, you will receive an e-mail indicating that your floral arrangement has been delivered.
What is your range
We design floral arrangements from $75 to $1000+. If you are looking for something truly extravagant, the sky is the limit!
Could you deliver a single rose?
Sorry, no, we do not offer delivery of single flowers. For roses, we start at one dozen.
Do you carry rose petals?
No.
Do you offer
We offer succulent gardens as well as double-stemmed cascading phalaenopsis (moth) orchid plants, presented in ceramic or cement stone vessels, and accented with decorative branches and moss.
Do you deliver rain or shine?
Yes!
Do you carry add-ons such as chocolates, balloons, gift baskets, wine, champagne, candles, or stuffed animals?
No. We are a small family business and prefer to concentrate on what we do best, thus we limit our focus to designer floral arrangements.
Do you carry add-ons such as chocolates, balloons, wine, champagne, candles, or stuffed animals?
No. We are a small family business and prefer to concentrate on what we do best, thus we limit our focus to designer floral arrangements.
Do you offer gift baskets or floral arrangements designed in baskets?
No.
Do you carry rose petals?
No.
Do you offer wreaths?
We offer holiday wreaths during the month of December.
Do you offer garlands?
No.
Do you offer leis?
No.
Do you offer boutonnieres or corsages?
No.
Do you offer flower crowns?
No.
Do you carry houseplants?
No.
Are you able to accommodate bulk orders of loose stems?
Yes, please contact us directly by phone or email for a quote. (Please note that, while we do accept orders for larger quantities of loose stems sold in bulk, we cannot accommodate requests for individually-wrapped flowers.)
Do you sell single flowers?
No.
Could I drop off a gift at your location to be delivered along with the flowers I have ordered?
Unfortunately, our business cannot assume responsibility for outside packages.
Could I request your courier deliver a verbal message or singing telegram along with the flowers?
Sorry, no, we do not offer this service.
Would it be possible to source a type of flower which is currently out of season?
We are committed to using only the freshest locally-grown flowers; thus we cannot source/import flowers which are not currently in season.
Do you have a “cash
No. All orders must be pre-paid via credit card or debit card.
Do you accept PayPal or Venmo or GooglePay or ApplePay or AndroidPay?
No.
Do you offer a delivery discount if the address is just a couple of blocks away?
Our system is set up to charge a flat rate of $15 within San Francisco city limits, but we will always amp up a bouquet with a handful of extra stems if the delivery address is within a few blocks of our location at 240 Fell Street.
Where can I find more examples of your work?
Please see our online Event Gallery, Photo Gallery, Instagram feed, Yelp page, Pinterest page, Facebook page, and Google Local page.
How long will the flowers last?
Most cut flowers (with the exception of a few naturally shorter-lasting varieties) will last about a week with proper care, though there are many factors and variable conditions which affect lifespan such as weather, placement, air quality, watering, and general care.
Do you ever call ahead and alert the recipient to his or her flowers' arrival?
As a general rule, we do not call ahead, as we have no intention of ruining any surprises. We request a phone number for the recipient because sometimes doorbells are broken, apartment buildings are locked, companies have recently moved, etc. Our couriers will only contact recipients upon arrival if their assistance is absolutely necessary in gaining access into a secure building in order to successfully complete a delivery.
Is a receipt attached to the flowers?
No, we do not attach receipts to our floral arrangements. A receipt is sent via e-mail to the sender only, never to the recipient.
Do certain seasonal flowers last longer than others?
Yes. Most varieties of cut flowers last about a week with proper care. Orchids, Hawaiian tropicals
Do you keep a record of past order information?
For your convenience, you may create an online account with us for a more streamlined checkout process: https://flowerssf.bloomnation.com/customer/accoun...
Our system stores order information (i.e. description of floral arrangement, total cost, delivery instructions, etc.) pertaining to past online orders; however, we do not yet have the capability to store past order information for orders placed over the phone.
Can I choose to remain anonymous?
If you would like to remain anonymous, simply let us know in the Florist Instructions box at checkout. We will then omit your name or any information pertaining to your identity from the card attached to your order. Please note, however, that we are required by law to disclose the sender's name in the case that a recipient contacts us and invokes the right to know.
Do you require a signature for deliveries?
For business deliveries, we require a signature by the recipient or an authorized receiver (business deliveries are typically accepted by a receptionist, concierge, mailroom attendant, or security desk). We do not require a signature for residential deliveries; our courier service does, however, offer a “signature required” option for residential deliveries by special request. Selecting this option would require our courier to return the flowers to our studio (as opposed to placing them securely in front of the door to a residence) in the event that the recipient (or an authorized receiver) is not directly available to sign for the delivery upon arrival and an additional fee of $15 would apply for a second delivery attempt. If you would like to request this option, please let us know in the Florist Instructions section at check-out.
What is the best way to contact you on Mother's Day?
During Mother's Day Weekend, we can best be reached e-mail at order@flowerssf.com. If you would prefer to give us a call, please be sure to leave a voicemail message and we will respond as soon as possible. As we are a small business, our phone line does become flooded on busy days, thus we recommend ordering online (and as far in advance as possible) on and around major floral holidays.
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Terms & Conditions / Substitutions Policy / Cancellation Policy
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- All flowers and colors are subject to seasonal and local availability. Due to seasonal and local variations of flowers and colors available, bouquets may differ from those shown. If a particular type of flower or vase is unavailable, we may substitute a similar element of equal or greater value to preserve the look and feel of our featured arrangements, with our designers paying careful attention to overall shape, size, style, and color combinations. With regard to our mixed bouquets, arrangements on the website are samples of our work only and represent the overall shape, size, style and basic color combinations. With regard to our single flower type arrangements, we will not substitute with another type of flower (thus, if you order a bouquet of roses, your recipient is guaranteed to receive roses), but may substitute with a similar color (for example, light pink for hot pink). Although specific varieties of flowers are defined in the description, we do reserve the right to make substitutions on the rare occasion that market conditions affect flower availability but will maintain the integrity of the proposed look, feel, and color scheme and will use flowers of equivalent value.
- Our couriers will make one single delivery attempt. In the rare instance that, after exhausting all possible options, it is simply impossible for a courier to complete a delivery (i.e. if our courier determines that there is no safe place to leave the flowers in front of a residence without risk of theft or damage and the recipient is not reachable at the phone number provided at the time of delivery), we will have our courier return the flowers to our studio and contact the sender for further instructions. Please note, we reserve the right to charge an additional $15 fee for redelivery if we are provided with an incorrect or undeliverable address. In the case that we have in good faith completed a delivery to an incorrect address provided by the customer, our business must be contacted with a forwarding address for the recipient by closing time on the date of delivery in order to offer a resolution.
- If a customer claims an order was not delivered, we ask that we are given 24 hours to investigate and to determine what has occurred. Our courier service utilizes sophisticated tracking software to ensure our deliveries arrive safely - thus, in the vast majority of cases, the missing delivery was accepted by a reception desk, concierge or mail room, the staff of which has not yet alerted the recipient to his or her flowers' arrival. In the rare event that we are unable to obtain the necessary information to determine what has occurred, we reserve the right to attempt a redelivery on the following business day.
- We offer a 100% satisfaction guarantee. If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement upon arrival, the sender or recipient should contact us immediately and provide a photo of the arrangement in question. In almost every case, we will gladly exchange the arrangement. To request a replacement, we must be contacted within 24 hours of delivery, and the recipient must be available to accept the replacement either on the original date of delivery or on the following business day and within our delivery area (San Francisco city limits). If a client requests an exchange, the replacement arrangement provided will be the exact product originally purchased - clients may not request that we substitute with another design. It is the responsibility of the sender to review all of the information provided on this website relating to exchanges and replacements. Please note that cut flowers are perishable from the moment they are cut from the living plant and are subject to variable conditions such as weather, placement, air quality, watering, and general care. Acceptance of our products at the time of delivery is considered proof of good health and survivability. Due to the perishable nature of plants and flowers, and all the factors and variable conditions that affect lifespan, we do not offer returns or refunds on floral arrangements.
- Orders canceled with 24 hours advance notice are eligible for a full refund. Orders canceled within 24 hours may be rescheduled for another date or the purchaser may receive a store credit for the full amount. Please note, we cannot cancel or modify an order once it has left our floral design studio. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of an incorrect office or home address. The customer may obtain new information so that the order may be properly delivered using correct information, but may be asked to pay an additional $15 redelivery fee if an attempt has already been made. Our business is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is completed, we may attempt to resolve the issue given we are contacted prior to closing time on the date of delivery,
- With regard to business and residential deliveries (corporate offices, retail stores, hotels, restaurants, apartment complexes, etc.), once an order has been accepted by an authorized receiver within a company or building, it becomes the responsibility of the concierge, receptionist, doorman, mailroom attendant, etc. to ensure the recipient is alerted to his or her flowers' arrival in a timely manner. Our business is not responsible for any delay, loss, theft or damage which occurs after a floral arrangement has been received by authorized personnel within a secured building, nor are we responsible for flowers expiring before their time due to a lack of proper care (such as in the case of a recipient being away on vacation at the time of delivery).
- It is the client's responsibility to ensure that all order information (recipient name, address, phone number, card message) is correct. We are not responsible for instances in which having been provided with incorrect information affects our ability to deliver in a timely manner.
- In the event that a recipient refuses to accept an arrangement of flowers, we will contact the sender and offer to redeliver the arrangement to another address in San Francisco on that same day for an additional fee of $15. Alternately, we may have the courier return the flowers to our studio and hold the arrangement for pick up by the sender until closing time. Please note, we do not offer refunds on arrangements which have been refused by recipients.
