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FREQUENTLY ASKED QUESTIONS
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Which services do you offer?
Floral Arrangements, Flower Delivery and Pick-Up, Event Floral Design, Wedding Floral Design, Funeral Florals, Corporate, Hospitality, and Private Home Accounts, Brand Styling Subscriptions, Floral Installations, Corporate Gift Supplier, Staging for Realtors and Contractors, Holiday Decor, Workshops
Do you deliver?
Yes, we deliver within San Francisco and the Greater Bay Area.
Do you design florals for events, weddings, and funerals?
We offer floral design services for events, weddings, and funerals within San Francisco and the Greater Bay Area (North Bay, East Bay, South Bay, Peninsula - including Napa and Sonoma counties) Monday through Sunday. Please view the Wedding & Event FAQ tab for more detailed information regarding event, wedding, and funeral floral design and kindly contact us via the following form: https://flowerssf.com/flowers-events/
What are your business hours?
We are open Monday through Friday from 9am to 5pm for delivery and pick up by pre-order. Event, wedding, and funeral floral design services are available Monday through Sunday.
Do you deliver on the weekends?
Although we primarily deliver Monday through Friday and reserve Saturdays and Sundays for weddings, events, and funerals, we can often arrange to deliver on weekends by request with advance notice - please place your order by selecting your preferred delivery date on the website or give us a call on or before the Friday prior to confirm availability and we will do our best to accommodate you.
What is a Designer's Choice floral arrangement? Will my arrangement look exactly like the picture?
Our approach to floral design is to focus on capturing the mood, style, feel and color palette of an arrangement rather than on matching the individual flower types to those depicted in an example photo. This allows us to source the absolute freshest botanical gems available from our growers each morning (as market availability varies from day to day) and to utilize our creativity and skill as designers. Unlike typical assembly-line floral operations that arrange cookie-cutter bouquets based on specific recipes, every one of our arrangements is seasonal, distinctive, and unique. If substitutions are necessary due to market availability, we will only substitute using flowers and vases of equal value. We focus on sourcing high-end flowers (so you won’t find the standard carnation, alstroemeria, statice, spider mum, shasta daisy, and baby’s breath fare in our arrangements). We will also take great care to ensure the arrangement is appropriate for the selected occasion (i.e. birthday, professional thank you, sympathy, love and romance, sending cheer, congratulations, get well, etc.). When you select a product from our online catalogue, we will match the arrangement shown in the example photo as closely as possible and strive to preserve the integrity of its color palette, size, style, scale, shape, look, feel, mood, and texture but the resulting design will not look exactly like the picture. Our extremely high standards for design and customer service, experience level, and limited production ensure a quality and dependability of sustainably sourced product from growers we personally visit and materials we meticulously select. All of our floral arrangements are expertly crafted by an artisan with over 35 years of experience to please our discerning clients who value the difference.
Can I customize the designs I see on your website?
We are able to customize for color scheme, style ("tight and compact" vs. "loose and airy"), shape ("one-sided" vs. "all-around"), height (“low and lush” vs. “tall and wispy”), and fragrance ("fragrant" vs. "non-fragrant") but we cannot guarantee availability of specific flower types, the exception being single-type flower arrangements such as our rose dozens - if you place an order specifically for roses, your recipient is guaranteed to receive roses. If you are looking for a particular flower, please contact us directly prior to placing your order. If you would like us to omit a specific type of flower or color from your arrangement (due to allergies or cultural significance, for example), please let us know in the Florist Instructions field at checkout and we will be more than happy to accommodate.
Do you offer custom arrangements or is your selection limited to the designs featured on your website?
If you would like to inquire about a customized design, please contact us directly by phone or email.
What types of flowers can I expect to be included in my arrangement?
All of our floral arrangements are made to order with seasonal, locally sourced flowers and foliage. We use a carefully curated selection of high-quality fresh flowers we source from our growers on a daily basis.
Depending on the season, your bouquet may include: garden roses, dahlias, roses, orchids (phalaenopsis/dendrobium/cymbidium/vanda/mokara/bat flower), David Austin garden roses, peonies, ranunculus, anemone, ornamental kale, calla lilies, mini calla lilies, tea roses, spray roses, sweetheart roses, hydrangea, astilbe japonica, lilac, stargazer lilies, casablanca lilies, asiatic lilies, oriental lilies, tiger lilies, parrot tulips, double tulips, Dutch tulips, French tulips, sunflowers, veronica, scabiosa, snapdragon, hyacinth, freesia, delphinium, ipomea morning glory, daffodils, lisianthus, matsumoto, liatris, forget-me-not, bouvardia, lupin, campanulas, paper white, magnolia, lotus pods, star of Bethlehem, viburnum, myrtle, grevillea, irises, sweetpea, delphinium, larkspur, gardenia, cushion flowers, allium, goldenrod solidago, hypericum berries, agapanthus, narcissus, gerbera daisies, marguerite daisies, chrysanthemums, bells of Ireland, tuberose, barbatus green balls, naked ladies, aster, hellebores, stephanotis, amaryllis, sedum, cosmos, nigella, gorse, privet, safflower, xeranthemum, yarrow, zinna, nerines, lily of the Nile, poppy, gaillardia, syringa forsythia, monkshood, clematis, nymphia water lilies, African lilac, celosia, stock, cornflower, ursinia, lavender, thistles, jasmine, rice flower, phlox, succulents, artichokes, kumquats, crocosmia coppertips, protea (king/pincushion/blushing bride), anthurium, bird of paradise, haliconia, trachelium, wisteria, rudbeckia black-eyed-susan, winter aconite, pomegranates, dwarf pineapple flowers, honeysuckle, blackberries, heather, camellia, feverfew, eucalyptus (baby blue/gunnii/silver dollar/seeded), curly willow, dogwood branches, kalanchoe, snow white berries, dusty miller, cherry blossoms, lily grass, kangaroo paw, craspedia billy balls, limonium caspia, aster solidago, astilbe, chamomile, wax flower, pine, holly, Queen Anne's lace, mint, rosemary, herbs, etc.
Is it possible to order a smaller or larger version of an arrangement I see on your website?
Yes. Simply select one of the Designer's Choice options listed on our website and indicate your preferred design (i.e. Cheerful, Pastels, etc.) in the Florist Instructions field at checkout. We have Designer's Choice options ranging from $100 to $1000 listed online (these are listed at the very bottom of our product list in the Shop All tab). If you do not see the exact price point you are looking for on the website, please give us a call and we will be glad to assist you.
What size will my arrangement be at a given price point?
The cost of a floral arrangement is dependent on size and dimensions, stem count and fullness, flower type and seasonality, vessel quality, and the complexity of the design. Stem count is dependent on the type and cost of the specific flowers included in a particular bouquet. Please view our product photos for a general representation of size at various price points. $100-$150 is a smaller arrangement perfect for a desk or side table, $150-$200 is a medium sized arrangement perfect for a dining room table, and what we consider larger designs start at $200.
I see red rose dozens listed on your website - do you carry other colors?
Yes, we have the capacity to source a wide variety of colors of roses in addition to red, including but not limited to white, pink, yellow, orange, and purple. If you are placing an order at least one day in advance, please request your preferred color in the Florist Instructions field at checkout. If you are ordering for same-day delivery or pickup, please give us a call to confirm availability
Do you offer same-day delivery and pick up?
Same-day delivery (and pickup) is available within San Francisco city limits. For delivery to all other Bay Area cities, one day's advance notice is appreciated - however, if you would like same-day delivery to a city outside of San Francisco, please do give us a call to confirm availability and we will do our best to accommodate you.
What are your delivery hours? Are you able to accommodate requests for timed delivery?
Deliveries occur between the hours of 9am and 5pm. We cannot accommodate requests for more specific delivery times within this window (the exception being events, weddings, and funerals which require we set up at a particular time - such orders must be scheduled in advance by contacting us directly and an additional fee will apply).
What is your delivery area? Do you deliver outside of San Francisco?
We offer delivery within San Francisco and the Greater San Francisco Bay Area (Peninsula, South Bay, North Bay, East Bay) up to 50 miles from San Francisco. Please view the Delivery Area tab for more information: https://flowerssf.com/blog/delivery-area-2534/
What is your delivery fee?
Our delivery fee is $15 within San Francisco city limits (and $20 to Treasure Island). For delivery outside of San Francisco proper, our courier's fee ranges from $25 to $50 for delivery to Bay Area cities located within approximately 35 miles of San Francisco (please note, however, that delivery to parts of the Bay Area which are further than 35 miles from San Francisco will incur a fee of $50-$100 depending on the distance traveled). Orders for multiple floral arrangements to be delivered to the exact same location at the same time will only incur one single delivery charge. (Please note that this is a basic drop-off fee and additional charges will apply if full table set up or on-site installation services are required for an event.)
Do you offer curbside and/or in-store pickup? How can I schedule a pick up order?
Yes. To place an order for pick up, please select the Pick Up option during the checkout process. (If you have missed our online cut-off for same day pick up, we may still be able to accommodate you - please just give us a call to check for availability.) Our current pickup hours are Monday through Thursday 12pm to 3pm and Friday 12pm to 5pm. (If you would like to place a wedding, event, or funeral order which will require pickup outside of these hours, please contact us directly to make special arrangements.) Kindly indicate a time window during which you will arrive and a preference for curbside versus in-store pick up in the Florist Instructions field at checkout. Our studio is located at 240 Fell Street, San Francisco, CA 94102 (between Franklin Street and Gough Street) directly below the Church of the Nativity. We are located in the center of the block which has a Walgreens at one end and the SF Jazz Center on the other. The building is beige and tan colored and ours is the black gate to the left of the main one. As the gate is often locked, please give us a call at (415) 518-3030 upon arrival.
Do you offer interior floral design and brand styling subscriptions (i.e. corporate/hospitality accounts and home decor)?
We offer a recurring account program (recurring weekly, bi-weekly or monthly delivery as well as corporate gifting) within San Francisco city limits. We are honored to have worked with a multitude of private homes, companies, restaurants, hotels, retail stores, leasing offices, real estate agencies, convention centers, and entertainment venues since 1989. If you are interested in establishing a partnership, please inquire by phone, e-mail, or via our Corporate / Home Decor Accounts tab: https://flowerssf.com/decor-accounts/
Is it possible to establish a corporate gifting account?
We work with companies in sending floral arrangements and living plants as corporate gifts for occasions such as employee birthdays, engagements, work anniversaries, promotions, etc. Please contact us directly to inquire.
Do you offer floral installation and holiday decoration services?
We offer floral installations and holiday decor services for businesses and private homes within the San Francisco Bay Area Monday through Sunday. With regard to Christmas-themed holiday decor, we provide full-size lighted & decorated Christmas trees (both natural and artificial) as well as decorative accents including but not limited to poinsettia plants, green garlands (table runners), and wreaths. Please inquire by phone, e-mail or via our Event Form: https://flowerssf.com/flowers-events/ To view examples of our floral installations and holiday decorations, please visit the Photo Galleries tab and the Instagram tab.
Are there any restrictions on card messages? What if my card message is longer than the website allows?
Our card printing system does not have the capacity to print non-Latin/Roman alphabet characters (letters not present in the English language) or emojis. If any such characters are included in card messages they unfortunately cannot be printed and will be omitted from the card. Our system also cannot accommodate card messages longer than 500 characters at this time. Please note that the physical card is small. While shorter notes fit easily, longer passages — especially those with line breaks, poems, or special spacing — may need to be adjusted in formatting to fit. If your message is close to the 500-character limit it will only fit in single paragraph format, without line breaks. For the best presentation, we recommend keeping messages concise.
Where can I find reviews of your design work?
We have been a family-owned and operated business for 35 years, have built our reputation on quality and service, and take great pride in our work. We are proud to have earned 1500+ 5-Star reviews from verified clients and maintain a five-star rating.
BloomNation https://www.bloomnation.com/florist/elizabeth-s-f... 5 Stars
Yelp http://www.yelp.com/biz/elizabeths-flowers-san-fr... 4.7 Stars
Yotpo http://flowerssf.com/reviews/ 5 Stars
Google+ https://plus.google.com/114864183730696809654/abo... 4.9 Stars
Facebook https://www.facebook.com/elizabethsflowerssf 4.5 Stars
Where can I find more examples of your design work?
Photo Galleries
https://flowerssf.com/cms/index/gallery/
https://www.instagram.com/elizabethsflowerssanfrancisco/
https://www.instagram.com/explore/locations/6183934/
https://www.facebook.com/elizabethsflowerssf/
Yelp
https://www.yelp.com/biz/elizabeths-flowers-san-francisco
Google Local
https://www.pinterest.com/ElizabethsFlowersSF/
https://twitter.com/efsanfrancisco
How has COVID-19 affected the floral industry?
The COVID-19 crisis has significantly impacted the floral import and export sector as well as local supply (which is functioning at about 30% capacity), thus our designers will be required to make substitutions in arrangements more often and to a greater degree than usual, and market prices remain higher than normal. If substitutions are necessary due to market availability, we will only substitute using flowers and vases of equal value.
What is the best way to place an order?
Ordering online (via the Shop All tab on our website) is the fastest and easiest way to place an order with us, though we do welcome orders by phone and e-mail as well. Please note that we are generally able to process online orders more quickly than phone and e-mail orders. For general inquiries, please don’t hesitate to e-mail or call us. To inquire about event, wedding, and funeral services, please contact us are via the Weddings & Events tab. To inquire about corporate accounts and home decor subscriptions, please contact us via the Corporate / Home Decor Accounts tab.
Is there a difference between ordering online and over the phone?
No: our website orders are received immediately and processed by the very same team members who manage our phone orders in-store and are inputted into the exact same system (with identical pricing). A confirmation e-mail is sent to the customer directly after an order is placed. On average, ninety percent of our clients order via our website. Thus, ordering online is just as safe, fast, and secure as speaking with a florist in person. Please rest assured that your order will reach our floral designers promptly and securely.
What is the best way to search for an arrangement online?
We recommend searching our website via the Shop All tab to view the full scope of our online offerings: https://flowerssf.com/san-francisco-florist-flower-delivery/
What do you recommend?
Our Designer's Choice floral arrangements allow our designers the creative freedom to arrange with the freshest and most eye-catching blooms available on the market on a particular day. As our Designer's Choice arrangements feature seasonal flowers exclusively, they are also a better value than customized mixed arrangements.
What is the cut-off time and the turnaround time for same-day delivery and pick up?
We accept same day delivery and pick up orders until we reach full capacity, thus our cut-off time can vary from day to day. If the website is still accepting orders for a particular day, this means we are not yet at capacity and are still able to fulfill additional orders. (If you have missed our online cut-off, we may still be able to accommodate you - please just give us a call at (415) 518-3030 to check for availability.)
Our same-day delivery turnaround time depends on a particular day's order volume and the distance traveled. Please note that same-day delivery orders generally cannot be delivered in the morning and that there is a slight possibility that same-day delivery orders placed after 12pm may not arrive before 5pm. If it is after 12pm and your order is time-sensitive (i.e. going to a business address), please call us at (415) 518-3030 to confirm availability prior to placing your order.
We typically require approximately one hours’ notice to fulfill a same-day pick up order.
What are your delivery terms?
- Orders are guaranteed to be delivered on the date specified.
- Deliveries occur between the hours of 9am and 5pm. We cannot accommodate requests for more specific delivery times within our 9am-5pm delivery window. (The exception being events, weddings, and funerals which require we set up at during a specific time window - such orders must be scheduled in advance by contacting us directly and an additional charge will apply.)
- It is the client's responsibility to ensure all order information (delivery date, recipient's name, address, phone number, card message) is correct in order to guarantee a successful delivery. Please refer to your order confirmation email and contact us immediately if any corrections must be made.
- Please ensure that the recipient or authorized receiver (i.e. concierge, reception, etc.) is available to receive during the 9am-5pm delivery time window, or that there is a safe place (i.e. a secure, covered area by the front door) where a courier may leave the flowers, otherwise the flowers will be returned to us and the sender may be subject to a redelivery fee.
Is there an upcharge for same-day delivery?
No, the delivery fee is the same for same-day and advance orders.
Is your San Francisco location a retail space?
No, our floral design studio is not open to the public.
Where is your floral design studio located?
We are located at 240 Fell Street, San Francisco, CA 94102 in the Hayes Valley neighborhood.
How long has Elizabeth's Flowers been in business?
Founded in 1989 and previously located at 1 Bush Street and 353 Pine Street in the Financial District, we have been designing arrangements for daily deliveries, weddings, events, funerals, corporate/private accounts and home/business decor for over 35 years.
How do you handle deliveries?
Deliveries within San Francisco are completed by our in-house courier. For deliveries outside of San Francisco, we partner with a professional courier service. We offer contactless delivery and curbside drop-off by request.
If I phone in my order, will it get there faster?
No, we have the capability to process online orders much more quickly than phone orders.
Which size arrangement (Standard/Deluxe/Premium) is depicted in the primary product photo?
Our primary product photos generally depict arrangements in a standard size unless otherwise noted in the product description. Other photos included on a product page (in addition to the main one) may represent either standard, deluxe, or premium versions of our arrangements.
I am receiving an error message at checkout - can you help?
Of course! If you are seeing an error message at checkout, it is usually for one of two reasons: an order has been started on a prior date or you have selected a past date on the delivery calendar and it remains in your cart (in which case it will need to be deleted before a new order can be placed), our same-day delivery cut-off time passes as the order is being completed (in which case we recommend giving us a call to check for availability). Please give us a call or send us an e-mail if you are experiencing issues and we will be glad to help!
Do you accept orders from international clients from countries outside of the USA?
Yes.
Are the flowers guaranteed to be delivered on the specific delivery date I have selected?
Yes! Orders are 100% guaranteed to be delivered on the date specified. If you have placed an order to be delivered on a certain day, we will ensure it arrives on that specific day.
(Our guarantee does not apply to deliveries delayed by conditions beyond our control including but not limited to: acts of God; severe weather conditions; acts of public enemies or terrorists; war; strikes; and civil commotion.)
Are your flowers organic?
In addition to our locally sourced product, we offer a wide variety of organic blooms. Please note that, like organic produce, organic flowers may have slight natural imperfections, but are guaranteed to be free of pesticides.
Do you offer wrapped bouquets? What if I don’t need a vase?
For pick up and delivery, we offer burlap-wrapped bouquets by request. When placing an online order, please indicate a preference for a burlap-wrapped bouquet instead of a vase arrangement in the Florist Instructions field at checkout. (Alternatively, clients can request that we provide the vase on the side so that the arrangement may be assembled at home.) If a wrapped bouquet is requested, the cost of the vase will be applied to the flowers. We do strongly recommend our vase option if you are not certain you or your recipient will be able to place the flowers in water right away. Our burlap-wrapped bouquets are assembled without water, and flowers should not be out of water for more than an hour or so. Please also keep in mind that most floral deliveries are accepted by reception areas and mail rooms (the staff of which are tasked with alerting company employees or building residents to incoming packages) for security reasons, and there may be a delay between the time a delivery is completed by our courier and the time the recipient receives the flowers.
Do you sell pre-made bouquets?
No - all of our floral arrangements are made-to-order.
Will the flowers arrive enclosed in a box?
Never. Our flowers are delivered meticulously arranged by an experienced designer in vases full of water or wrapped in burlap, depending on client preference.
What is your minimum for delivery and pick up orders?
Our floral arrangements of cut flowers as well as our potted plants start at $100 (before the delivery fee and tax).
Do you stand by your products?
Absolutely. We design our floral arrangements with the freshest flowers available on the market, sourced from our growers each and every morning, and we take great pride in our work. Our family has worked hard to build our 35-year reputation on quality and customer service. For more information regarding our delivery policies, please view the Terms & Conditions section in the FAQ (Part 2) tab. If you have any concerns regarding the quality of your arrangement, please reach out to us by phone or e-mail. We are always grateful for feedback and happy to help.
How does delivery to businesses work?
For business deliveries, kindly leave a suite number and/or floor number and/or company name in addition to the address of the building. Please note, the vast majority of business deliveries are accepted by reception areas, security desks, and mailrooms - in accordance with company security policies - the staff of which are tasked with alerting company employees to the arrival of incoming packages. Office buildings generally do not permit couriers to hand-deliver directly to a recipient's desk. Once a delivery has been accepted by authorized personnel within an office building or retail store, it becomes the responsibility of the company to ensure the flowers reach the recipient in a timely manner. Please be aware that florists, unfortunately, do not have control over how quickly reception staff is able to bring up a floral arrangement to the recipient's desk or office or alert the recipient to his or her flowers' arrival.
How does delivery to residences work?
For residential deliveries, orders will be placed as securely as possible in front of the door if the recipient is not at home unless we receive prior instruction from the sender not to leave the flowers at the door. Please include as much information as possible to help our courier complete the delivery successfully by including detailed delivery information (such as door codes, building entry instructions, etc.) in the Florist Instructions field during the check-out process. Please be aware that many apartment buildings are inaccessible to delivery personnel without a door code or someone being present. With permission from the sender or recipient, couriers may also leave floral arrangements in the care of neighbors or nearby businesses (for example, a cafe directly attached to an apartment complex) if they determine that there is no secure place to leave the flowers outside of a building. In such cases, the courier will alert the recipient of their floral arrangement's location via voicemail or text message. If we are unable to complete a delivery despite our best efforts to access a building and coordinate with the recipient, we will contact the sender for further instructions (i.e. to reroute the delivery to a different address, to reschedule the delivery for another date or time, or to hold the arrangement at our studio for customer pickup). Please note that, in rare situations in which it is simply impossible for our courier to safely complete a delivery after having exhausted all practicable options and the recipient remains unreachable at the phone number provided on the scheduled delivery date (our couriers will not, for example, leave a floral arrangement right on the sidewalk of a busy street, in direct sunlight on a hot day, or out in the rain due to the risk of theft or damage), or in the event that we are provided with an incorrect delivery address, an additional delivery fee equal to the delivery fee originally paid will apply to reschedule and redeliver an order. Please do rest assured that our couriers do everything in their power to ensure that your flowers arrive promptly at their destination.
Do you deliver to hospitals?
Yes. (Hospital deliveries are typically accepted by reception staff or nurses' stations. Please be aware that ICU patients, as well as patients in psychiatric facilities, are generally not permitted to receive flowers. Please also keep in mind that California Pacific Medical Center (CPMC), UCSF Medical Center, and San Francisco General Hospital all either have multiple campuses in the city or several buildings per campus with different street addresses, thus it is imperative that we have the correct street address as well as building number and/or room number in order to successfully complete a delivery to these hospitals.)
Do you deliver to schools/colleges/universities?
Yes. (With regard to educational institutions, please keep in mind that colleges and universities do not allow classroom deliveries for students; these deliveries must be directed to dormitories. Elementary schools, middle schools, and high schools do not accept deliveries for students.)
Do you deliver to hotels?
Yes. (For hotel delivery, please provide us with the name of the person under which the reservation was made in addition to the name of the recipient. Hotel deliveries are typically accepted by a bell desk, concierge or doorman. Couriers are not generally permitted to hand-deliver directly to guest rooms. Some hotels instruct staff to place arrangements in guests’ room while others request that guests pick up their arrangements from the lobby. Once a delivery has been accepted by authorized personnel within the hotel, it becomes the responsibility of the concierge to ensure the flowers reach the recipient in a timely manner. Please be aware that florists, unfortunately, do not have control over how quickly hotel staff is able to bring up a floral arrangement to the recipient's room or alert the recipient to his or her flowers' arrival.)
Do you deliver to restaurants?
Yes. (Restaurant deliveries are typically accepted by a host/hostess or manager.)
Do you deliver to convention centers?
Yes; however, conventions typically do not allow couriers to enter the conference grounds and deliver to individual booths, thus please ensure the receiver will be available to meet our courier in the main lobby if necessary.
Do you deliver to P.O. Boxes?
Most USPS and UPS stores do not accept deliveries of perishables such as live flowers and plants. We strongly recommend contacting the mailbox store prior to placing an order with us to inquire as to their specific policy. Please note that we cannot guarantee that deliveries to P.O. boxes will be retrieved by the recipient in a timely manner.
Do you deliver to any other type of institution?
Yes, we also deliver to corporate offices, residential buildings, retail stores, hospice care facilities, retirement centers, funeral homes, rectories, churches, convention centers, etc.
Do you deliver to airports?
We accept orders for delivery to airports within the San Francisco Bay Area provided the recipient is an employee. We do not accept orders for arriving or departing passengers. Please note that we are unable to accommodate airport deliveries which require the courier to park in a shuttle lot or go through security. The delivery fee will be calculated based on distance - please contact us directly for a quote.
What if I need delivery or pick up before 9am or after 5pm?
Unfortunately, we cannot accommodate requests for delivery or pick up outside of our set business hours. (The exception being events, weddings, and funerals which require we set up at during a specific time window - such orders must be scheduled in advance by contacting us directly and an additional charge will apply.)
Are you a member of a wire service?
Absolutely not. We are a completely independent, family owned and operated business.
Do you ever outsource orders to other flower companies or accept wire orders from other florists?
No.
Could I walk in and place my order?
As our studio space is not open to the public, we ask that you place your order with us either online or by phone.
How do you handle multiple orders?
Our website allows for multiple orders to be placed for delivery to the same address on the same date. Simply place the floral arrangements you would like to order in your cart, choose a delivery date, and provide us with the names of all of the individual recipients and card messages you would like us to include in the Florist Instructions field you will find at checkout. (We are able to provide a separate card for each recipient if necessary.) Orders for multiple floral arrangements to be delivered to the exact same location simultaneously will only incur one single delivery charge. (Please note, this is a basic drop-off fee and additional charges will apply for wedding and event set-up services.)
Do you offer volume discounts for bulk orders of loose stems or for multiple arrangements?
No.
There has been an issue with my delivery - can you help?
Of course. If you are experiencing an issue with your delivery, please reach out to us by phone or e-mail and will we be glad to help!
(The most common issue with business deliveries is that an order was received on a recipient's behalf, but the person who accepted it has not yet alerted the recipient to its arrival. If your delivery was scheduled for a particular time frame, and you have not yet heard from the recipient, your order most likely remains in the care of the company's or building's reception area, security desk, or mail room. Please keep in mind that office buildings, hotels, and hospitals often process dozens of deliveries on any given day, thus there may be a delay between the time our courier completes your delivery and the time that your recipient receives his or her flowers.)
Do you offer delivery confirmation?
Yes! All customers who place an order online through this website will receive a delivery confirmation via e-mail and/or text message. (Sorry, we do not offer delivery confirmation via voice call.) Please allow up to one hour for your confirmation to arrive after the delivery is completed.
Is it possible to modify my order (i.e. card message, delivery address, etc.)?
Yes. For order modifications, we can best be reached by e-mail at order@flowerssf.com or by phone at (415) 518-3030. Please note that our staff members do not proofread or edit card messages unless it is specifically requested we do so, thus the client is responsible for checking over the order information in the confirmation email and alerting us to any typos or errors in a timely manner. Please also be aware we make every effort to process same-day delivery orders as quickly as possible thus we may not be able to accommodate requests to modify orders unless the request is submitted immediately after the order is placed.
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