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ELIZABETH'S FLOWERS
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TEMPORARY CLOSURE Due to the COVID-19 crisis, our floral design studio is temporarily closed. We are currently offering gift cards available for purchase via e-mail. We would be incredibly grateful for your support of our small family business during this difficult time. For inquiries regarding future orders or special events, please contact us by e-mail at order@flowerssf.com. GIFT CARDS Please note that gift cards are emailed to the recipient - we do not mail out or physically deliver them. While we hope to reopen as soon as possible, we do not currently have a set date for our reopening. Our gift cards do not expire and gift card orders can be refunded to the purchaser at any time (cancellation requests may be submitted by e-mail). ***************************************************************************************************************************** |
FREQUENTLY ASKED QUESTIONS
Is there a difference between ordering online and over the phone?
We are frequently asked if there is a difference between ordering online and placing an order over the phone, and the answer is no: our website orders are received immediately and processed by the very same team members who manage our phone orders in-store, the family owners of our business, and are inputted into the exact same system (with identical pricing). A confirmation e-mail is sent to the customer directly after an order is placed. On average, ninety percent of our clients order via our website. Thus, ordering online is just as safe, fast, and secure as speaking with a florist in person. Please rest assured that your order will reach our floral designers promptly and securely.
Where can I find reviews of your design work?
https://www.bloomnation.com/florist/elizabeth-s-fl... 5 Stars
https://flowerssf.com/reviews/ 5 Stars
Yelp 4.5 Stars
Google Local 4.7 Stars
Facebook 4.5 Stars
What are the price points that you offer?
Our floral arrangements and living plants start at $50. Please visit the General Info tab for more detailed information regarding the pricing of our arrangements.
General Pricing Guidelines
$50 Mini Arrangement
$75 Desk-Size Arrangement
$100 Medium Arrangement
$150+ Large Arrangement
$250+ Grand Arrangement
$500+ Luxury Collection
What is the best way to search for an arrangement online?
We recommend searching our website via the "Shop All Products" tab to view the full scope of our online offerings: http://flowerssf.com/san-francisco-florist-flower...
What do you recommend?
Our Designer's Choice floral arrangements allow our designers the creative freedom to arrange with the freshest and most eye-catching blooms available on the market on a particular day. As our Designer's Choice arrangements feature seasonal flowers exclusively, they are also a better value than customized mixed arrangements.
Will my arrangement look exactly like the picture?
Due to natural variations in flowers as well our commitment to sourcing the freshest possible blooms each morning, arrangements may differ slightly from those shown on our website. Our designers do take great care to preserve the integrity of the the size, scale, look, feel, style, texture, and color palette of the original design. If substitutions are necessary due to market availability, we will only substitute using flowers of equal or greater value.
Do you offer same-day delivery?
Yes, we offer same-day delivery within San Francisco city limits. For deliveries to the Greater Bay Area (North Bay, South Bay, East Bay, Peninsula, Treasure Island, SFO), we require 24 hours advance notice.
We accept same-day delivery orders until we reach full capacity, which generally occurs at some point between 12pm and 2pm, and may extend our cut-off time depending on a particular day's availability - if the website is still accepting orders for a particular day, this means we are not yet at capacity and are still able to fulfill additional orders. (If you have just missed our online cut-off, we may still be able to accommodate you. Please just give us a call to check for availability.)
While we always do our best to accommodate delivery time requests, we cannot guarantee morning delivery for same-day orders.
Our same-day delivery turnaround time depends on a particular day's order volume and the distance traveled. Please note, with regard to same day delivery orders, flower and color substitutions may occasionally be necessary to maintain the proposed look and feel of an arrangement.
For the fastest same-day delivery turnaround, we recommend placing your order online. Same day delivery orders are typically fulfilled in under 4 hours, unless we encounter a particularly high order volume your preferred date.
We can guarantee that same-day delivery orders will be delivered before 5pm (for business deliveries) or before 6pm (for residential deliveries).
What is your cut-off time for same-day delivery orders?
We accept same-day delivery orders until we reach full capacity, which generally occurs at some point between 12pm and 2pm, and may extend our cut-off time depending on a particular day's availability - if the website is still accepting orders for a particular day, this means we are not yet at capacity and are still able to fulfill additional orders. (If you have missed our online cut-off, we may still be able to accommodate you. Please just give us a call to check for availability.).
Is it best to order in advance or same day?
Although we do offer same day delivery and carry a wide variety of seasonal blooms, we recommend ordering in advance if possible as the further in advance an order is placed, the more customizations we are able to accommodate, the larger the selection available (as we will shop specifically for your order), and the earlier in the day the delivery will occur.
Do you design florals for events?
Yes, please visit the General Info tab for more detailed information regarding event floral design and kindly contact us via the following form: https://flowerssf.com/flowers-events/
Where can I find more examples of your design work?
Photo Galleries
https://flowerssf.com/cms/index/gallery/
https://www.instagram.com/elizabethsflowerssanfrancisco/
https://www.instagram.com/explore/locations/6183934/
https://www.facebook.com/elizabethsflowerssf/
Yelp
https://www.yelp.com/biz/elizabeths-flowers-san-francisco
Google Local
https://www.pinterest.com/ElizabethsFlowersSF/
https://twitter.com/efsanfrancisco
Where might I view your business' awards/recognition?
What are your business hours?
We are open Monday through Friday from 9am to 5pm, by appointment only.
Is your San Francisco location a retail space?
No, we offer delivery and pick up by pre-order only.
What are your delivery hours?
We deliver between 9am and 6pm Monday through Friday. We are able to accommodate requests for deliveries to arrive within any three-hour time window which falls between the hours of 9am and 6pm.
Our delivery time windows are as follows:
9am-12pm
10am-1pm
11am-2pm
12pm-3pm
1pm-4pm
2pm-5pm
3pm-6pm
What are your delivery terms?
- Orders are guaranteed to be delivered on the date specified.
- We cannot guarantee requests for more specific delivery times within the three-hour delivery windows. (Exceptions may be made to accommodate special events - please contact us directly to confirm availability. Additional charges may apply.)
- It is the client's responsibility to ensure all order information (delivery date, recipient's name, address, phone number, card message) is correct in order to guarantee a successful delivery. Please refer to your order confirmation email and contact us immediately if any corrections must be made.
- If you'd like your flowers delivered within a specific timeframe, please let us know in the "Special Instructions" section during checkout and we will do our absolute best to accommodate your request.
Delivery Timeframe Options: 9am-12pm | 10am-1pm |11am-2pm |12pm-3pm |1pm-4pm |2pm-5pm| 3pm-6pm
- If you would prefer a morning delivery, we recommend ordering by midnight the night prior to the date of delivery (and indicating a preference for a morning delivery window in the Special Instructions section at check-out) as, while we always do our best to accommodate delivery time requests, we cannot guarantee morning delivery for same day orders. (If your order is time-sensitive, please note that online orders are processed more quickly than phone orders.)
- Please ensure that the recipient or authorized receiver (i.e. concierge, reception, etc.) is available to receive during the selected time window, or that there is a safe place (i.e. a secure, covered area by the front door) where a courier may leave the flowers, otherwise the flowers will be returned to us and you may be subject to a $15 redelivery fee. (Alternately, we may hold the flowers at our design studio for customer pick up.)
- If no time window is specified in the Special Instructions section during the check-out process, we will assume that delivery at any time between 9am and 5pm (for business orders) or between 9am and 6pm (for residential orders) is acceptable.
What is your delivery area? Do you deliver outside of San Francisco?
We mainly deliver within San Francisco city limits, but do have the capacity to deliver to Treasure Island, SFO, as well as the Greater Bay Area (North Bay, East Bay, Peninsula, and South Bay) by request - please contact us directly for a quote. Our courier service's fee for delivery outside of San Francisco proper ranges from $25 to $100 depending on the distance traveled.
What is your delivery fee?
Our delivery fee is $15 within San Francisco city limits. To arrange for delivery to Treasure Island (zip code 94130), SFO (zip code 94128), or the Greater Bay Area (North Bay, East Bay, Peninsula, and South Bay), please contact us directly for a quote. Orders for multiple floral arrangements to be delivered to the exact same location at the same time will only incur one single delivery charge. (If you are ordering more than 5 arrangements, we do ask that you reach out to us by phone or e-mail prior to placing your order to confirm availability. Please note that this is a basic drop-off fee and additional charges may apply if full table set up or on-site installation services are required for an event.)
How do you handle deliveries?
Deliveries within San Francisco proper are completed by our in-house team of professional couriers. For deliveries outside of San Francisco city limits, we partner with a highly acclaimed courier service.
If I phone in my order, will it get there faster?
No, we have the capability to process online orders much more quickly than phone orders.
My recipient’s address is only a block from your location, can you deliver right away?
While distance is one factor in delivery speed, a particular day's order volume is the deciding factor in how quickly we are able to deliver. As our bouquets are made to order and orders are delivered on a first-come-first-serve basis, we typically require up to 4 hours to fulfill a same day delivery order, unless we encounter a particularly high order volume on the selected delivery date.
Which size arrangement (Standard/Deluxe/Premium) is depicted in the primary product photo?
Our primary product photos generally depict arrangements in a standard size unless otherwise noted in the product description.
How do I take care of my flowers and/or plants?
Please visit the General Info tab for detailed instructions on caring for flowers and plants.
I need flowers delivered same day as quickly as possible - what should I order?
Single flower type arrangements (such as our dozens of roses) can generally be designed much more quickly than mixed bouquets. Living plants (such as our potted cascading phalaenopsis orchids and succulent gardens) are quicker to design than cut flower arrangements.
Am I able to customize your designer's choice arrangements?
Please submit requests for specific flowers, colors, style/feel, etc. in the Special Instructions section at check-out and we will do our absolute best to accommodate. Please note, as all flowers and colors are subject to seasonal and local availability, customization requests are not guaranteed.
I am receiving an error message at checkout - can you help?
Of course! If you are seeing an error message at checkout, it is usually for one of three reasons: an order has been started on a prior date or you have selected a past date on the delivery calendar and it remains in your cart (in which case it will need to be deleted before a new order can be placed), our same day delivery cut-off time passes as the order is being completed (in which case we recommend giving us a call to check for availability), or the delivery zip code is outside of San Francisco (in which case we may take your order by phone). Please give us a call or send us an e-mail if you are experiencing issues and we will be glad to help!
Do you accept orders from international clients?
Yes. (If you are placing your order from another country and have an international phone number, please include it in the Special Instructions section at check-out.)
Are the flowers guaranteed to be delivered on the specific delivery date I have selected?
Yes! Orders are 100% guaranteed to be delivered on the date specified. If you have placed an order to be delivered on a certain day, we will ensure it arrives on that specific day.
(Our guarantee does not apply to deliveries delayed by conditions beyond our control including but not limited to: acts of God; severe weather conditions; acts of public enemies or terrorists; war; strikes; and civil commotion.)
Do you offer “rush" same day delivery?
Same day delivery orders are delivered in the order in which they are received and are typically delivered in under 4 hours, with a few exceptions. Same day delivery orders are guaranteed to be delivered before 5pm (for business deliveries) or before 6pm (for residential deliveries). If your order is extremely time-sensitive, please contact us at (415) 518-3030 or order@flowerssf.com to confirm availability prior to placing your order.
Do you offer photo confirmation?
No.
How can I schedule an order for pick up?
To arrange for a pick up, please reach out to us directly at (415) 518-3030. Our cut-off time for same day pick up orders is 12pm. (If you have just missed our cut-off, we may still be able to accommodate you. Please just give us a call to check for availability.) Our floral design studio is located in San Francisco’s Hayes Valley neighborhood. As we are a closed studio space, we will ask that you specify a time at which you would like to pick up in the Special Instructions section so that we may plan ahead for your arrival. You (or your recipient) are welcome to pick up at our studio at any time between 9am and 5pm Monday through Friday. (Please note, we close promptly at 5pm. Please also be aware that we do not have a parking lot and locating street parking can be difficult in our area, particularly during rush hour.)
Would I receive my arrangement more quickly if I chose the pick up option?
Unfortunately, no, as orders are designed in the order in which they are received regardless of order type.
What types of flowers do you typically have in stock?
We source flowers from local growers on a daily basis and maintain a large selection of seasonal blooms - our website is the best indicator of our current stock as we make a point to update availability as often as possible.
Do you carry dyed flowers?
No.
Do you carry artificial flowers?
No.
Are your flowers organic?
In addition to our locally sourced product, we offer a wide variety of organic blooms. Please note that, like organic produce, organic flowers may have slight natural imperfections, but are guaranteed to be free of pesticides.
What is a “burlap-wrapped bouquet?”
A burlap-wrapped bouquet is a hand-tied floral arrangement wrapped in chic burlap and tied with twine, raffia, or cloth ribbon.
Do you carry plant varieties other than orchids and succulents?
As our business' primary focus is arrangements of cut flowers, our living plant selection is currently limited to orchids and succulents.
What sort of vases do you use?
We use a wide variety of high-quality reusable vases, most frequently clear glass, cement stone, or handmade ceramic vases from Portugal and Poland. We also have the ability to source natural wooden boxes (made in San Francisco), bamboo boxes, live moss "bird's nest" vases, combination ceramic and cement vases, genuine crystal vases, and burlap-sleeved glass vases.
What if I don't need a vase?
Any of the arrangements featured on our website may be designed as a burlap-wrapped bouquet by special request. Please specify "Burlap-Wrapped" in the Special Instructions section at check-out. In such cases, the cost of the vase will be applied to the flowers.
(Please note, we highly recommend our vase option if you are not certain the recipient will be able to place the flowers in water right away. Our burlap-wrapped bouquets are delivered without water, and flowers should not be out of water for more than an hour or so. Please also keep in mind that most floral deliveries are accepted by reception areas and mail rooms (the staff of which are tasked with alerting company employees to incoming packages) for security reasons, and there may be a delay between the time a delivery is completed by our courier and the time your recipient receives their flowers.)
Will the flowers arrive enclosed in a box?
Never. Our flowers are delivered meticulously arranged by an experienced designer in vases full of water or wrapped in stylish burlap, depending on your preference.
What is your minimum for delivery?
We have a $50 minimum for delivery (before the delivery fee and tax).
Do you stand by your products?
Absolutely. We design our floral arrangements with the freshest flowers available on the market, sourced from our growers each and every morning, and we take great pride in our work. Our family has worked hard to build our 30-year reputation on quality and customer service. For more information regarding our delivery policies, please view the Terms & Conditions section in the General Info tab. If you have any concerns regarding the quality of your arrangement, please reach out to us by phone or e-mail. We are always grateful for feedback and happy to help.
How does delivery to businesses work?
For business deliveries, kindly leave a suite number and/or floor number and/or company name in addition to the address of the building. Please note, the vast majority of business deliveries are accepted by reception areas, security desks, and mailrooms - in accordance with company security policies - the staff of which are tasked with alerting company employees to the arrival of incoming packages. Office buildings generally do not permit couriers to hand-deliver directly to a recipient's desk. Once a delivery has been accepted by authorized personnel within an office building or retail store, it becomes the responsibility of the company to ensure the flowers reach the recipient in a timely manner. Please be aware that florists, unfortunately, do not have control over how quickly reception staff is able to bring up a floral arrangement to the recipient's desk or office or alert the recipient to his or her flowers' arrival.
How does delivery to residences work?
For residential deliveries, orders will be placed as securely as possible in front of the door if the recipient is not at home unless we receive prior instruction from the sender not to leave the flowers at the door. Please include as much information as possible to help our courier complete the delivery successfully by including detailed delivery information (such as door codes, building entry instructions, etc.) in the Special Instructions box during the check-out process. Please be aware that certain apartment buildings are inaccessible to delivery personnel without a door code. With permission from the sender or recipient, couriers may leave floral arrangements in the care of neighbors or nearby businesses (for example, a cafe directly attached to an apartment complex) if they determine that there is no secure place to leave the flowers outside of a building. In such cases, if the recipient is unreachable at the phone number provided at the time of delivery, the courier will alert the recipient of their floral arrangement's location via voicemail or text message. If we are unable to complete a delivery despite our best efforts to access a building and coordinate with the recipient, we will contact the sender for further instructions (i.e. to reroute the delivery to a different address, to reschedule the delivery for another date or time, or to hold the arrangement at our studio for customer pick up). Please note that, in rare situations in which it is simply impossible for our courier to safely complete a delivery after having exhausted all practicable options (our couriers will not, for example, leave a floral arrangement right on the sidewalk of a busy street, in direct sunlight on a hot day, or out in the rain due to the risk of theft or damage), or in the event that we are provided with an incorrect delivery address, an additional $15 fee will apply to reschedule and redeliver an order. Please do rest assured that our couriers do everything in their power to ensure that your flowers arrive promptly at their destination.
Do you deliver to hospitals?
Yes. (Hospital deliveries are typically accepted by reception staff or nurses' stations. Please be aware that ICU patients, as well as patients in psychiatric facilities, are generally not permitted to receive flowers. Please also keep in mind that California Pacific Medical Center (CPMC), UCSF Medical Center, and San Francisco General Hospital all either have multiple campuses in the city or several buildings per campus with different street addresses, thus it is imperative that we have the correct street address as well as building number and/or room number in order to successfully complete a delivery to these hospitals.)
Do you deliver to schools/universities?
Yes. (With regard to educational institutions, please keep in mind that most universities do not allow classroom deliveries for students; these deliveries must be directed to dormitories. Elementary schools, middle schools, and high schools do not accept deliveries for students.)
Do you deliver to hotels?
Yes. (For hotel delivery, please provide us with the name of the person under which the reservation was made in addition to the name of the recipient. Hotel deliveries are typically accepted by a bell desk, concierge or doorman. Couriers are not generally permitted to hand-deliver directly to guest rooms. Once a delivery has been accepted by authorized personnel within the hotel, it becomes the responsibility of the concierge to ensure the flowers reach the recipient in a timely manner. Please be aware that florists, unfortunately, do not have control over how quickly hotel staff is able to bring up a floral arrangement to the recipient's room or alert the recipient to his or her flowers' arrival.)
Do you deliver to restaurants?
Yes. (Restaurant deliveries are typically accepted by a host/hostess or manager.)
Do you deliver to P.O. Boxes?
Technically, yes, but please note that most USPS and UPS stores do not accept deliveries of perishables such as live flowers and plants. We strongly recommend calling the mailbox store prior to placing an order with us to inquire as to their specific policy.
Do you deliver to any other type of institution?
Yes, we also deliver to corporate offices, residential buildings, retail stores, hospice care facilities, retirement centers, funeral homes, rectories, churches, convention centers, etc.
Do you deliver to airports?
We accept orders for delivery to airports within the San Francisco Bay Area provided the recipient is an employee. We do not accept orders for arriving or departing passengers. The delivery fee will be calculated based on distance - please contact us directly for a quote.
Is it possible to purchase a gift certificate or a series of flower deliveries as a gift?
Yes, please contact us directly and we will be glad to assist.
Do you offer flower subscriptions (i.e. corporate accounts and home decor)?
Yes, please contact us via our Corporate/Home Decor Accounts page for more information: https://flowerssf.com/decor-accounts/
What if I need delivery before 9am or after 6pm?
Unfortunately, we cannot accommodate requests for delivery outside of our set delivery hours. (Exceptions may be made to accommodate special events. If your event requires our designers set up prior to 9am or after 6pm, please contact us directly at least 24 hours in advance to confirm availability. Additional charges will apply. For those in need of flowers for an early morning event, we recommend scheduling the delivery to arrive in the late afternoon on the day prior to the event date.)
Do you deliver in the early mornings?
The earliest delivery window we currently offer is 9am-12pm. Regrettably, we cannot guarantee requests for more specific delivery times within this window. For those in need of flowers first thing in the morning, we recommend scheduling the delivery to arrive in the late afternoon on the day before. (Exceptions may be made to accommodate special events - please contact us directly to confirm availability. Additional charges will apply.)
Do you deliver in the evenings?
The latest delivery window we currently offer is 3pm-6pm. Unfortunately, we are not able to accept requests for late evening or nighttime deliveries at this time. (Exceptions may be made to accommodate special events - please contact us directly to confirm availability. Additional charges will apply.)
Do you deliver on the weekends?
Saturdays and Sundays are reserved for special events which meet a minimum order of $1,000.
Do you deliver on holidays?
Please refer to our holiday schedule on the General Info page.
Are you a member of a wire service?
Absolutely not. We are a completely independent, family owned and operated business.
Do you maintain partnerships with florists outside of the San Francisco Bay Area?
No. If you would like to place an order for delivery outside of the San Francisco Bay Area, we always recommend searching online for a real local florist who operates within your recipient's city via www.bloomnation.com.
Do you ever outsource orders to other flower companies?
No.
Could I walk in and place my order?
As our studio space is not open to the public, we ask that you place your order with us either online or by phone.
Is it possible to schedule a delivery for a more specific time within your three-hour delivery windows?
Unfortunately, while we always do our best to accommodate our clients' schedules, we cannot 100% guarantee requests for more specific delivery times within the three-hour delivery windows. (Exceptions may be made to accommodate special events - please contact us directly to confirm availability.)
How do you handle multiple orders?
Our website allows for multiple orders to be placed for delivery to the same address on the same date. Simply place the floral arrangements you would like to order in your cart, choose a delivery date, and provide us with the names of all of the individual recipients and card messages you would like us to include in the Special Instructions box you will find at checkout. (We are able to provide a separate card for each recipient if necessary.) Orders for multiple floral arrangements to be delivered to the exact same location simultaneously will only incur one single $15 delivery charge. (Please note, this is a basic drop-off fee and additional charges may apply for event set-up services.)
Do you offer volume discounts for bulk orders of loose stems or for multiple arrangements?
No.
Is it possible to order a smaller or larger version of an arrangement I see on your website?
Yes, of course. Simply place your order via our Custom Arrangement tab (https://flowerssf.com/custom-flower-arrangements/), state your budget, and list the name of the arrangement in the Special Instructions section you will find at check-out.
There has been an issue with my delivery - can you help?
Of course. If you are experiencing an issue with your delivery, please reach out to us by phone or e-mail and will we be glad to help!
(The most common issue with business deliveries is that an order was received on a recipient's behalf, but the person who accepted it has not yet alerted the recipient to its arrival. If your delivery was scheduled for a particular time frame, and you have not yet heard from the recipient, your order most likely remains in the care of the company's or building's reception area, security desk, or mail room. Please keep in mind that office buildings may process dozens of deliveries on any given day, thus there may be a delay between the time our courier completes your delivery and the time that your recipient receives his or her flowers.)
Do you offer delivery confirmation?
Yes! All customers who place an order online through this website will receive a delivery confirmation via e-mail. (Sorry, we do not offer delivery confirmation via text message or voice call.) Please allow up to one hour for your confirmation to arrive after your the delivery is completed.
What sort of a card will be included with my order?
Our cards are either printed on designer John Henry paper or handwritten in cursive and enclosed in envelopes. (Please note that our system cannot accommodate non-Latin/Roman alphabet characters or emojis.)
What if my card message is longer than the website allows?
Our gift cards are credit-card size thus do not allow for a much longer message than 210 characters. If your message is slightly longer than the website allows, please contact us via e-mail at order@flowerssf.com and we will do our best to accommodate.
Can I modify my card message?
Yes. For card message modifications, we can best be reached by e-mail at order@flowerssf.com. Please note that same day delivery orders are processed quickly and we may not be able to accommodate modifications to a same day order unless we are contacted immediately after the order is placed. Please also be aware that our staff members do not edit card messages unless it is specifically requested we do so, thus the client is responsible for checking over the order information in the confirmation email and alerting us to any typos or errors in a timely manner.
Is sender information visible on the card?
As our cards include recipient information and card messages only, please remember to sign your name!
Is it possible to modify my order (i.e. card message, delivery address, delivery time window, etc.)
Yes. For order modifications, we can best be reached by phone at (415) 518-3030 or e-mail at order@flowerssf.com. Please note that same day delivery orders are processed quickly and we may not be able to accommodate modifications to a same day order unless we are contacted immediately after the order is placed.
Can I drop off my own vase at your location to be reused for a delivery or a pick up order?
Unfortunately, due to space limitations, we do not have the capacity to store clients’ own vases.
Could you give me a status update on my order?
If you have placed your order online, you will receive an update indicating when your floral arrangement has been delivered.
What is your range for floral arrangements?
We design floral arrangements from $50 to $500+. We regularly design $1,000 arrangements, but we’ve also made an impression with our $50 arrangements. If you are looking for something truly extravagant, the sky is the limit! We offer a wide variety of custom arrangements in addition to those featured on our website. Please don’t hesitate to give us a call to discuss options, or place your order via our Custom Arrangement form: http://flowerssf.com/custom-flower-arrangements/
Could you deliver a single rose?
Sorry, no, we do not offer delivery of single flowers. For roses, we start at one dozen.
Do you offer chocolates, balloons, wine, champagne, candles, or stuffed animals?
No. We are a small family business and prefer to concentrate on what we do best, thus we limit our focus to designer floral arrangements.
Do you offer gift baskets or floral arrangements designed in baskets?
No.
Do you carry rose petals?
No.
Do you offer wreaths?
We offer holiday wreaths during the month of December.
Do you offer garlands?
No.
Do you offer leis?
No.
Do you design bridal bouquets?
No.
Do you offer boutonnieres or corsages?
No.
Do you offer flower crowns?
No.
Do you carry houseplants?
No.
Are you able to accommodate bulk orders of loose stems?
Yes, please contact us directly by phone or email for a quote. (Please note that, while we do accept orders for larger quantities of loose stems sold in bulk, we cannot accommodate requests for individually-wrapped flowers.)
Do you sell single flowers?
No.
Are your three-hour delivery time windows 100% guaranteed?
While we will make every effort to deliver within your requested time window (and succeed in doing so 99% of the time), on rare occasions our couriers encounter situations (pertaining to traffic conditions, inclement weather, parking, roadblocks, street closures, etc.) which are simply beyond their control, thus we cannot 100% guarantee specific delivery time requests. The majority of same day delivery orders are delivered within 4 hours, with a few exceptions. Same day delivery orders are guaranteed to be arrive before 5pm (for business deliveries) or before 6pm (for residential deliveries).
Do you offer living plants in addition to cut flower arrangements?
We offer double-stemmed cascading phalaenopsis (moth) orchid plants, presented in ceramic or cement stone vessels, and accented with decorative branches and moss as well as succulent gardens. We have the capacity to source a variety of plants (terrariums and driftwood centerpieces featuring air plants and cacti, etc.) in addition to orchids and succulents with 24 hours advance notice.
Do you deliver rain or shine?
Yes!
Could I drop off or mail a card or gift to your location to be delivered along with the flowers I have ordered?
Unfortunately, our business cannot assume responsibility for outside packages.
Could I request your courier deliver a verbal message or singing telegram along with the flowers?
Sorry, no, we do not offer this service.
Are peonies in season?
No.
Do you have a “cash on delivery” or "pay on pick up" option?
No. All delivery and pick up orders must be pre-paid via credit card or debit card.
Do you accept PayPal, Venmo, Apple Pay, Android Pay, Samsung Pay, or Google Pay?
No.
Do you ever call ahead and alert the recipient to his or her flowers' arrival?
As a general rule, we do not call ahead unless a client specifically requests that we do so, as we have no intention of ruining any surprises. We request a phone number for the recipient because sometimes doorbells are broken, apartment buildings are locked, companies have recently moved, etc. Our couriers will only contact recipients upon arrival if their assistance is absolutely necessary in gaining access into a secure building in order to successfully complete a delivery.
Are you able to coordinate delivery time with recipients prior to delivery?
We coordinate delivery times with recipients only by special request. As we cannot guarantee our couriers' availability will always match recipients' exact schedules we do ask that, if and when possible, you ensure your recipient is available to receive on the date/time window selected (or that there is a secure covered area where our courier may leave the flowers) prior to placing an order with us. Please note that in the event that a call ahead is requested and we are unsuccessful in reaching the recipient to schedule a delivery time during business hours, we will consider the order 'on hold' until we are able to reach the recipient to reschedule.
Is a receipt attached to the flowers?
No, we do not attach receipts to our floral arrangements. A receipt is sent via e-mail to the sender only, never to the recipient.
Do certain seasonal flowers last longer than others?
Yes, there is quite a bit of variation when it comes to the longevity of cut flowers. Most varieties last between a few days and a week depending on type, environment, and level of care. Orchids, Hawaiian tropicals
Do you keep a record of past order information?
For your convenience, you may create an online account with us for a more streamlined checkout process: https://flowerssf.bloomnation.com/customer/accoun...
Our system stores order information (i.e. description of floral arrangement, total cost, delivery instructions, etc.) pertaining to past online orders; however, we do not yet have the capability to store past order information for orders placed over the phone.
Can I choose to remain anonymous?
If you would like to remain anonymous, simply let us know in the Special Instructions section at checkout. We will then omit your name or any information pertaining to your identity from the card attached to your order. Please note, however, that we are required by law to disclose the sender's name in the case that a recipient contacts us and invokes the right to know, thus cannot guarantee anonymity to our clients.
Do you require a signature for deliveries?
For business deliveries, we require a signature by the recipient or an authorized receiver (business deliveries are typically accepted by a receptionist, concierge, mailroom attendant, or security desk). We do not require a signature for residential deliveries; we do, however, offer a “signature required” option for residential deliveries by special request. Requesting this option would require our courier to return the flowers to our studio (as opposed to placing them securely in front of the door to a residence) in the event that the recipient (or an authorized receiver) is not directly available to sign for the delivery upon arrival and an additional fee of $15 would apply for a second delivery attempt. If you would like to request this option, please let us know in the Special Instructions section at check-out. If this option is not specifically requested we will assume that we have your permission to leave your order at the door if the recipient is not at home.
Do you accept vase donations?
We are frequently asked if we accept donations of extra vases, and we are more than happy to do so! If you are located in San Francisco, we can even arrange to have one of our couriers pick them up from your home or business (at no cost to you, of course).
What are your terms and conditions?
Please visit the General Info tab for information regarding our substitutions policy, cancellation policy, etc.
Are there any job opportunities at Elizabeth's Flowers?
We are always looking to add to our extended team of contract assistants and freelance floral designers on an as-needed basis for events and major floral holidays such as Valentine's Day and Mother's Day. We have an active internship program as well. Please contact us by e-mail at order@flowerssf.com.
